Best Buy Tanasbourne

I picked up a pricey Otterbox phone case for $27 dollars cheaper than it was on Amazon and directly from the manufacturer, and I didn't have to wait for it to be mailed to me. Score!

1-Star Review: Worst Customer Service Experience at Best Buy – Ever As a 20-year loyal Best Buy customer who's purchased countless TVs over the years, I've always seen them as one of the good guys and hoped they'd stick around. But my recent experience has been shocking and disappointing. I bought a Samsung The Frame TV (picked up same day), aware of mixed reviews but loving the aesthetic. Employees warned not to lay it flat when loading into my Jeep Grand Cherokee—I tilted it sideways on the back seat for a smooth 9-minute drive home with no bumps (Ring video evidence confirms no drops or mishandling). After 2 hours of careful setup and mounting, the screen was broken right out of the box—no scratches, plastic still on, never dropped. Samsung directed me to return it. I upgraded to the pricier Frame Pro the next day (carefully transported again), figuring a few hundred more was worth avoiding issues. But returning the original? Nightmare. First, 45 minutes at the closer Tanasbourne store: Told I had to go back to the original location since they couldn't validate footage. Then at the purchase store, another 45 minutes with a polite employee who ultimately denied the return—citing "evidence on the right side" of damage and insisting the box should show impact if mishandled. They claimed we caused it, despite zero external damage, protective film intact, and my sworn account plus video proof. No dent in the box, no accusations of dropping, but still denied because of some internal "something happened." I pleaded: Why would I buy a more expensive replacement the next day and then scam over a cheaper one? I just lost a TV turned on for 20 seconds, plus the financial hit. Best Buy's rigid policy here felt unfair—no flexibility for a long-time customer with evidence. They offered only free recycling or an open-box discount option. Bottom line: Avoid the Samsung Frame—it's fragile and prone to screen issues (common complaints online about defects and transport sensitivity). Best Buy's return policies for damaged TVs need reform; blindly assuming customer fault without clear box evidence ruins trust. This is the worst experience I've ever had at any consumer electronics store after spending thousands here. It makes me never want to return—and warn others. Best Buy, do better and take care of loyal customers. This kind of judgment call is how businesses go under. I'm under financialy distress and then told it was my fault. Imagine leaving Best buy for them to tell you .... Don't worry we'll do the recycle fee. 1000 dollars down the drain before you could even tell them ...I spent even more on a higher end tv. You literally screwed over the wrong customer .... But I'll let the public decide. Pictures below. In addition... I was told now a lie that I agreed with the return. I hope no one ever goes through an experience like this ever. It's basically stealing money.

Staff was friendly, but there wasn't many available to help procure products. They also didn't have the paper slips to take to the register for staff to speed up check out. I would suggest they increase staffing or implement systems to make their staffs life easier and to help customers more efficiently.

I have been a Best Buy customer and rewards member for many years. When I purchased Zagg screen protectors for both my and my husband's phones we were told for $8 each we could receive a lifetime (of the phones) service and that Best Buy/Geek Squad would reinstall a replacement Zagg screen protector as long as the Zagg screen protector was covered under the Zagg warranty. I have had both previously replaced under this agreement. Today when we went in to have my husband's replaced we were told that was never the case, then when I questioned it, we were told Best Buy has changed their policy. Wait - I paid Best Buy for this service with the information provided to me that it would be free install of a replacement that was covered under warranty, that was our agreement. Best Buy has now failed to honor their part of this agreement. I am very disappointed, also important to mention that the manager at Tanasbourne (Stan) is clearly in the wrong job. He first told me that was never the service offered and then when I questioned that he told me Best Buy has changed their policy. When I attempted to express my disappointment with this answer he would only talk over me, escalating the situation rather than diffusing it. He then walked away from me and refused to talk to me because I wouldn't allow him to talk over me. He did talk to my much-more-patient husband but with the same result due to his lack of customer service skills. Needless to say I won't be shopping with Best Buy again. There are other places to purchase the items they carry.