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Best Buy Knightdale
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Knightdale
How do I check product availability at the Knightdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knightdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knightdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knightdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1607 reviews)
nash B
August 27, 2025
3 out of 5
the only problem I have it's that they never have stuff in stock. They send you to another bestbuy to get the item
Response from Best Buy
August 27, 2025
Hello,
We appreciate the feedback! Having to visit multiple Best Buy to complete a purchase is frustrating. We would like to hear more about your interactions and experience. Please connect with us on social media private links below. Mention "Google Review #35768" and provide details about feedback.
Facebook (https://bby.me/k7fr1w)
Twitter/X (https://bby.me/3men6g)
Instagram (https://bby.me/06273n)
Here to assist,
^ Jay
reginald b
August 24, 2025
5 out of 5
I bought a Laptop on 8/22/25 didn't know what I wanted but Kayla was there every step of the way showed me the different models and explained all the features she is very knowledgeable!
Melanie D
August 21, 2025
5 out of 5
I went in to the knightdale location on 8/20/25 to get more info on phones and possibly exchange the new in box unlocked iphone 14 my husband had bought me at a different location for a 15, maybe 16 or possibly a pixel. I was undecided. I was greeted warmly and helped immediately. The 1st young man was very nice and answered all of my questions. When it got to the point of pulling up my verizon info and he needed someone else to help me (I think he was fairly new and hadnt learned yet) he quickly got someone. She was very pleasant and friendly and offered to show him how to pull up accounts while helping me. I say this part to point out that it seems management is not only friendly and pleasant with customers but also to new and/or training staff. A manager happily willing to offer training and teach in such an inviting manner was refreshing to see. She was great and answered all of my questions with ease. I just wish I would have made note of thier names so I could personally name them here.
Andy T
August 10, 2025
4 out of 5
I have to be honest, it was not as well stocked as i expected. The staff were very helpful though.
Response from Best Buy
August 11, 2025
Hello, Andy,
Thank you for reaching out to us here on Google and sharing your experience. We understand how important a well stocked location can be, and we would like to take a closer look into this with you to document any feedback you may have. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 27453.
Facebook (https://bby.me/5kbb28)
Twitter/X (https://bby.me/0i7ixv)
Instagram (https://bby.me/y2yybd)
We look forward to assisting you there.
Regards,
^ Brandon