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Frequently Asked Questions About Best Buy Knightdale

How do I check product availability at the Knightdale Best Buy?
How do I check my order status?
My local Knightdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knightdale stores’ holiday hours?

Recent Reviews

4.1
(1691 reviews)
Stigarsh
June 02, 2026
4 out of 5
Environment was nice. Customer service was excellent Product prices were a bit expensive Overall experience was great.
Andrea R
May 24, 2026
1 out of 5
I scheduled an Apple certified repair appointment at Best Buy a full week in advance for my cracked iPhone 16 screen. I received confirmation texts and emails all week, drove an hour to the store, arrived early for my appointment, and was then told they didn’t even have the screen in stock and couldn’t do the repair. I understand parts can run out, but if appointments are “first come, first serve,” then the appointment system is misleading. A heads up before I drove all that way would have appreciated.
LonnieD
May 23, 2026
2 out of 5
It took three requests before we got someone to help with purchase of smart watch. The display was totally mixed up with labels that didn't match the products. The watch we came to see wasn't on display and we weren't allowed to open the box to determine its size. Only came here because our"regular" store didn't have the one we wanted.
Response from Best Buy
May 23, 2026
Getting help in our stores should be easy, and we understand the frustration when shopping for a new watch did not meet this expectation. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/VLdZvI), Twitter/X (https://bby.me/L5ILYs), or Instagram (https://bby.me/mJt4Nt), and mention your Google review, 156239.
Joe P
May 13, 2026
1 out of 5
Car audio lacked experience and knowledge. I had to walk away when they started asking Google.

About Best Buy Knightdale

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