Best Buy Knightdale

Seriously? 15 day return policy? That's ridiculous. Thank you Charlie for working out an acceptable compromise. But that is going to weigh heavily into future purchases. 15 days just isn't enough time to figure out if it's just a troubleshooting issue or if the thing just sucks. Bottom line is if I've only got a 2 week return window, I'm not troubleshooting. It either works immediately or it goes back. Rethink the policy.

I had the worst experience at this Best Buy. I went in on Monday to purchase a 65-inch TV with full installation as a surprise for my husband before the big game. Best Buy completely dropped the ball. They messed up my order and botched the delivery. When the installers arrived, they had none of the necessary equipment. Customer service was useless. I spent 3+ hours on the phone trying to fix their mistakes. I had to track down my own delivery guy to get the TV installed, but even then, they didn’t have the accessories or instructions. They charged me for Geek Squad and installation, but somehow didn’t include the mount I thought was part of the package. Despite telling them price was no issue, they still got it completely wrong. Thankfully, I used my own connections to get it installed just in time, but now I have to go back to the store to fight for a refund on the installation and Geek Squad membership I didn’t even want. Casey, the manager, tried to help, but when a company doesn’t prioritize its customers, there’s only so much they can do. Worst Best Buy experience ever.

Needed advice, greeting was friendly by associate. Their geek department gave me all the help I needed.

This makes TWICE I went to this location and waited over 30 minutes with no assistance in the television department. I don’t know if they are understaffed or what but it is very frustrating when you want to come in and ask a simple question pertaining to a two thousand dollar tv but you can’t because no one is back there to assist.