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Best Buy Heritage Trace Parkway
Services Offered
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3270 reviews)
Khalil A
April 20, 2025
5 out of 5
Picked up online orders twice from here. Had helpful and pleasant staff, even when I had to exchange an item, the cashier was very helpful. And another staff member was very patient in helping me find an item.
John L
April 17, 2025
5 out of 5
Nice store.
Chris A
April 13, 2025
5 out of 5
Good customer service
Justin N
April 11, 2025
1 out of 5
So me and my girlfriend got a refurbished Mac Book from this location. At POS we were told it had warranty and was good condition. However the charging port went to 💩 and we first talked to Mark a geek squad rep. He said contact apple support. So we did and they said it had charging port issues from previous owner and to get Best Buy to repair as it’s under warranty. We went again today same representative Mark from geek squad. Now the warranty is “no good” and Best Buy can do nothing to fix this problem. Bottom line we were sold a lemon pos device and Best Buy dosent have the balls to fix their problem. Mark is an outstanding young man who did his best to help. If we do not receive message about this issue we are taking it to corporate. You have 3 days Best Buy FITFO!!!
Response from Best Buy
April 11, 2025
Hey there.
Thank you for your review, Justin. We are saddened to hear that you had a negative experience with us. This is never the experience we want our customers to have. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 65033358.
Kindest Regards,
^Vanessa