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Best Buy Heritage Trace Parkway
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3277 reviews)
Tia R
May 10, 2025
5 out of 5
I had an incredible experience at Best Buy thanks to Hari! I came in looking for laptop speakers, and not only did he help me find an awesome pair with lights I could set to purple (yes, purple!), but he was also impressively professional and knowledgeable every step of the way.
What really stood out to me was how Hari didn’t just steer me toward the most expensive option like many others might. Instead, he asked smart questions about my setup first—what I’d be connecting the speakers to, what I was using them for, and what features were important to me. Because of that, he helped me choose the perfect speakers for my needs. They look and sound amazing!
Hari made the entire experience easy, enjoyable, and genuinely helpful. If you want real advice from someone who listens and knows their stuff, go see Hari at Best Buy!
Antwuan P
May 04, 2025
5 out of 5
Very helpful service. The two young women were very friendly
Taurean M
May 01, 2025
1 out of 5
Made a pre-order for a Best Buy Exclusive album but it never arrived. Other locations got their pre-orders but no one seems to know what happened to mine. Won’t be using them again.
Dennis F
April 29, 2025
3 out of 5
It is as good as any other best buy i guess, they didn't have want i was looking for though