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Best Buy Heritage Trace Parkway
Services Offered
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3232 reviews)
Gabe P
February 02, 2025
4 out of 5
This Best Buy is definitely pretty interesting. You’d think that they would have a wide selection of all the technology and electronics that you’re looking for but honestly, they didn’t have the microphone that I was needing and I felt like they just were trying to sign a million people up for a million different subscriptions and that was a little bit overwhelming. The music was also really loud. You could barely talk throughout the store so that was definitely something to keep in mind before you visit and parking was a little bit challenging, but it was you know there is a big parking lot next to it, but there’s just so many people that it was kind of chaotic but overall it’s an OK store
Trophy N
February 02, 2025
5 out of 5
I generally have enough always had a good experience at Best Buy, but this day was particularly great.
I ordered my item for pick up. It was ready in minutes. Then, when I arrived for pickup a young woman employee asked me if I was heading to pickup. I told her I was and she said she would call the person to come over right away as they were out on the floor.
I didn't wait long at all for the young man to come unlock pickup. He was very polite and quickly got me my item.
I was in and out of there so quickly, it was a breeze. This location seems to really have their pickup system down. I will definitely order for pickup from this store in the future over the others, assuming my item is in stock.
Walker M
February 02, 2025
1 out of 5
When did “Best” Buy switch to commission? The workers in the computer section are pests! Seriously had to tell at least 7 people 13 times that I was good on my own. I’m ok with some customer service but when I get to the counter and the guy tries to up-charge me with a computer that: had worse memory and cpu than the laptop I picked out already. All because of: “windows s mode” he tells me it’s going to make it impossible to download things like canvas and non windows apps. Me not knowing about windows s mode almost switched and gave the sleazy dude commission, but turns out windows S mode can be removed in three clicks. THREE mouse clicks. Really shows you how far worst buy has fallen. Just a bunch of misquotes in the back do NOT GET YOUR TECH ADVICE HERE go to YouTube
Response from Best Buy
February 02, 2025
Hello, Walker.
Thank you for taking the time to provide this feedback. Being told incorrect information is far from the customer focused experience we aim to provide, and I can understand your feelings here. I would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist the best we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64767515.
Best,
^Allison
Danny C
January 27, 2025
4 out of 5
Went looking for a monitor stand and couldn't find one in-store. Staff was very helpful and said I should check online.