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Best Buy Heritage Trace Parkway
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3304 reviews)
L L
July 04, 2025
1 out of 5
I Was told to buy a more expensive gaming computer, Omen brand because the sales guy with a beard and blue eyes young guy, said if I came back on July 4 the computer would be on sale and I could get a refund for the difference. Went back today on July 4 and they said only thing on sale are the appliances. Was lied to so I could buy a more expensive product. Never going back
Sally T
July 03, 2025
5 out of 5
I had the pleasure of being assisted by Tommy at the Geek Squad counter at Best Buy, (Heritage Trace Parkway) and his service was nothing short of exceptional. From the moment he greeted me, it was clear he possessed outstanding communication skills, deep industry knowledge, and a genuine respect for both customers and their equipment. Tommy exemplified a level of service that was truly distinguished, ensuring my experience was seamless and memorable. Best Buy would do well to model their customer service approach after him. If you’re seeking reliable tech support for your MacBook or phone, I highly recommend visiting this location—and if you’re fortunate, you’ll have Tommy guiding your visit.
Corey C
July 01, 2025
5 out of 5
They did have what I was looking for but the employees were very knowledgeable and helpful
Kate
June 29, 2025
5 out of 5
I was looking for a new airfry oven. The employees at this location are really nice. We feel welcome.
The gentleman at the front asked what I was looking for. He sent me to the aisle and sent JD to help me. They don't have the oven I want in stock so JD ordered it for me. The picking up is very easy, too.
I recommend this location.