Best Buy Heritage Trace Parkway

On June 3rd, I purchased a 55” TCL QM7 TV at the Best Buy located on Heritage Trace in Texas. The TV wasn’t in stock at the store, so I was told it could be delivered on June 9th. I was given a delivery window of 7am–7pm and informed I’d receive a smaller 4-hour window on June 8th. That smaller window notification never came. On the morning of June 9th, I checked the Best Buy app. It gave conflicting information—stating both that no delivery was scheduled and that the order was being prepared. Confused, I called Best Buy customer service and was eventually told the order hadn’t been scheduled because the item wasn’t in inventory. No one ever notified me. I requested a refund and attempted to call the store directly, only to find out their system doesn’t allow calls to go to the physical store. I had to drive back to Heritage Trace and speak with a manager in person. I explained the situation and asked if any compensation or store credit could be offered for the inconvenience. The manager flatly declined—no apology, no credit, no help. Trying to make the best of it, I returned to the TV section and spoke to the same associate who sold me the original TV. He informed me the model was discontinued and recommended other options. He also mentioned that the Flower Mound location had open-box and new versions of the TCL QM7K. He claimed to verify their availability, so I drove 31 minutes to Flower Mound—only to be told none of those TVs were in stock. Another associate at Flower Mound explained that the Heritage Trace store never should have promised delivery, knowing there was no inventory. In fact, internal notifications indicated this issue well before my scheduled delivery date, but no one from Heritage Trace ever contacted me. I ended up buying a different open-box TV—out of sheer frustration. Best Buy’s handling of this entire experience was unacceptable. The lack of communication, false promises, internal disorganization, and unwillingness to offer any kind of goodwill compensation left me deeply disappointed. I expected better from a company of this size and reputation.

SOLD ME A WIFI EXTENDER THAT DOES NOT WORK WITH WINDOWS 10. HAD TO DRIVE BACK FROM WATAUGA TO RETURN PRODUCT.

Its a good place overall, but only reason im giving it 3 stars is because the employees can be bothersome often and ask constantly if everything is alright and I would like any help with anything. I understand the goal is to make you feel at home and easily be able to ask them any questions, but if I wanted to ask them questions, I would do so at my own leisure. I go here often in person with my girlfriend to kill some time and look around, or other times just go alone and see a certain product in person, and its about every 5 minutes we get asked if we need help or have any questions by different workers. Again, I understand they are trying to help, which I appreciate, but i would rather not be asked at all randomly rather than be asked every 5 minutes. If i have any questions, ill ask someone at that section, which there usually is someone around at all times.

Customer service personnel at this location are truly exceptional. I was searching for a camera battery and was promptly offered assistance, which continued seamlessly throughout the purchase of the battery. This exemplifies outstanding customer service!