Unfortunately, my experience at Best Buy was very disappointing. The staff showed little interest in assisting customers — it took a long time for anyone to approach me, and when they did, they seemed disengaged. The level of product knowledge was also lacking; I found more accurate information online than what was offered in-store.
Overall, it feels like customer service is no longer a priority here. I truly hope Best Buy makes improvements to restore the level of care and expertise customers expect.
Estevan S
October 25, 2025
I came in to return some AirPods that I only had for 30 days and barely even used. Because for some reason my case stopped charging. Upon waiting in line for 30 minutes. The manager came and told me that if I wanted to return my AirPods I had to become a Best Buy member and pay an additional $50 dollars on top of what I already paid for the AirPods. Having a product for 30 days and it stops working and being told you have to spend more
Money to be accordated on the matter is ridiculous and down right clown activity. This will be my last and I mean very last time shopping with Best Buy. I usually buy all my electronics there but I guarantee I won’t be in a Best Buy store ever again.
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