Austin was very patient with showing me new things to do on my new laptop computer. Thank you so much.
I went to buy a iPad and had better experiences at most used car dealerships! Waited forever to get help, they tried to sell me an upgraded model but didn't even know how to operate the new functions, and then tried to get me to sign up for two other promotions but had no idea about the policies. Later spent over 15 min. on hold with no luck on the phone to get accurate info. Come to find out, WalMart was cheaper. Very bad experience!
Response from Best Buy
April 14, 2025
Hello and thanks for reaching out on Google, Shawn.
Purchasing a new iPad should be easy and we understand your frustration with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 65041603.
Kindly,
^Graham
Beware of Fees. The issue was the Install requesting a dryer door to be reversed as it was not indicated in the Specs the side it was on. I called Best Buy. They said to reverse the door it's another $76 on top of delivery/install fee, disposal fee, parts, etc. I asked if they'd waive the fee they said NO. Lost customer. Buy at another store.
Response from Best Buy
April 11, 2025
Hello,
We appreciate you sharing your review with us. Finding out there are additional charges for services can be a bit of a surprise. We'd love to follow up with you and discuss the matter further.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 65032579" in your message. Thanks!
Regards,
^April
The employees are helpful even if you don't need assistance. The pokemon cards are slim picking but it made my son happy