Best Buy Oakdale

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Tonight I received fantastic service from Pedro, Sammy and the “TV team” in addition to management. It was not an expected purchase but one that had to be made very quickly for my father, and due to circumstances surrounding that, it wasn’t a typical (or easy) purchase for me. I was quite emotional walking into the store, but Pedro and the team were fantastic to work with: I was greeted immediately, helped immediately, and the tone was one of absolute kindness and empathy. They were Absolutely delightful. Pedro and Sammy — thank you for being so kind on an otherwise difficult day. I rate the staff and service as 10/10, if not more.

Went to look at appliances this week, and all I saw was workers on their phones, not even asking me if I needed any help, and when I did ask a question, all I got were eye rolls and sighs like the workers didn't want to be there.

Last week I went to Best Buy to take advantage of their trade-in program, and I honestly had no idea this was even an option until I looked online. To my surprise, I had a laptop sitting around that I hadn’t used in over a year, and it was still basically brand new. Since I wanted to upgrade, I brought it into Best Buy for an inspection. After they checked it out, I received a $200 gift card toward future purchases. Even though I lost some money compared to what I originally paid, I still think this is one of the best programs a company can offer. It was quick, convenient, and gave me value for something I no longer used.