Best Buy Oakdale

I wanted to share a recent experience I had at this Oakdale, MN store on March 12th at approximately 5:32 PM. Unfortunately, the interaction left me quite disappointed. The store was not busy at the time, there was no line, and I actually waited for the employee to finish his conversation with a coworker before approaching the counter. Once his coworker walked away, he began ringing me up. However, even then, there was no greeting, acknowledgment, or basic customer interaction whatsoever. During the transaction, he had previously been quite animated and engaged while speaking with his coworker, which made the contrast even more noticeable. When it came to assisting me, I received no eye contact, no response to my greeting (which I initiated), and no “thank you” at the end of the purchase. It genuinely felt as though I was an interruption rather than a customer. I made an effort to be friendly and polite, but that effort was not reciprocated at all. The lack of basic customer service left me feeling overlooked and unvalued. With the level of competition in retail today, I believe it is especially important for Best Buy to prioritize in-store customer experience. Unfortunately, this visit reinforced a pattern I’ve noticed specifically at the Oakdale location, where the service has consistently felt below expectations. Because of this experience, I am disappointed to say that I will not be returning to this particular store. I hope this feedback is taken seriously and used as an opportunity to improve customer service moving forward.

I went to best buy and they didn't have baby monitors. But the team were very nice explaining me how to purchase online on their website.

On Saturday March the 14th at 10:15am, I went into the Bestbuy in oakdale MN and talk with a manager and ask him what was there Policies for recycling TV I told him the dimensions of the TV and was told it could be recycle. So I went and rented a truck went and I got the TV and returned to the store when I went in there was a young lady at front door I explained to her what was told me and she said sure you will need pay $30.00 for the recycling fee which I did as I return there was this other manager telling me that they wouldn't be able to take the TV and he can refund my $30.00 no apologies or anything. Now I went and rented a truck which cost money. But the kicker to the whole story is I brought the TV from Bestbuy. This will be the last time I make any purchase from Bestbuy and the reason is management being so rude and not care. Very insensitive to there customers.

This place can never help the customer, the last 4 times I've entered there's 4-5 people just standing around talking an when I ask for assistance in the audio department no one ever shows up, I literally just called the burnsville location at 7:20pm on March 11, and they were able to answer all my questions without a problem they did it in 8 minutes and got me ready to schedule my installation with them, yet this location has people that can't do there job correctly it's just disappointing.