Staff is so rude , when you walk in the store the people at the front door does not even help you they just point where you need to go. Cashiers rude. Pick up carb side does not work , I waited for 45 mins to get my item and nobody showed up when I asked the cashier she just said “ if they are busy they won’t come outside “ I was like what? No notice no nothing ? Wow
I’m giving it one star because there’s nothing lower. Customer service is horrendous. No wonder, retail spaces are dying and human resources been replaced by AI.
Response from Best Buy
March 06, 2025
Hi, Orlando,
We appreciate you taking the time to share this review here, although we hate to hear it is due to a negative shopping experience at one of our stores. We would like to get some more details about this, and ensure your feedback is escalated to the appropriate teams.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64896439. We look forward to hearing from you!
Regards,
^Katie
Tienen pocas cosas. Tuvimos que ir de uno a otro para conseguir.
Response from Best Buy
March 06, 2025
Hola, Agostina,
Gracias por contactarnos con su experiencia intentando comprar un producto que no estaba disponible. Entendemos que puede ser difícil que productos no siempre están disponibles en tienda. Siempre puedes ordenar productos en línea o en tienda para recibirlos cuando están disponibles. Si necesitas ayuda puedes contactarnos en uno de nuestros perfiles de media social debajo con Revista 64895929 en un mensaje directo o privado con su nombre completo, correo electrónico, ciudad, estado, número de teléfono, y todo detalle de cómo podemos ayudarle.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Gracias,
^Tommy
Do not use this store for pick-up when buying online, or don't even visit this store at all anyhow for any reason whatsoever unless you want to receive zero support when needing it. I made an online purchase and selected this store for pick-up (biggest mistake ever) and my item went missing, probably someone else picked it up, when visiting the store to report it absolutely nothing was done about the case, no item, no refund, nothing. First the manager was busy, then the manager was not available, then there is no video footage of that day, yes I got scammed and I would like to warn against visiting this store, matter of fact simply do not buy anything from Best Buy and simply buy anywhere else, do not even bother yourself, do not set yourself up to be robbed. I swear I'm never buying anything here.
Response from Best Buy
March 03, 2025
Hello there,
Thank you for providing your feedback on Google. Not having your order available for pick-up or being able to get a refund is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64884951", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay