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Best Buy Sweetwater
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
LG Experience
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Frequently Asked Questions About Best Buy Sweetwater
How do I check product availability at the Sweetwater Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sweetwater Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sweetwater stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sweetwater Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(9973 reviews)
Tomás F
September 17, 2025
1 out of 5
Que te atiendan es una hazaña, parece que te estan haciendo un favor al atenderte. Te derivan de un miembro a otro y nadie te resuelve
Response from Best Buy
September 17, 2025
Hola Tomás,
Le agradecemos que haya tomado el tiempo de escribirnos en cuanto a su visita. Esta no es la experiencia que queremos para nuestros clientes. Nos enorgullecemos de brindar a nuestros clientes un servicio al cliente de clase mundial. Nos encantaría revisar su situación.
Para poder ayudarle, por favor envíenos un mensaje privado a través de nuestros canales de redes sociales siguientes:
Instagram (https://bby.me/ycmjrs)
X/Twitter (https://bby.me/f8qlbe)
Facebook (https://bby.me/c5zbyn)
Asegúrese de enviar los detalles de lo que sucedió durante su visita. También añada Google Review español 44497. Esperamos su mensaje.
Mayerlyn P
September 15, 2025
1 out of 5
Ponen los precios y en la caja te quieren cobrar más del doble cuando fui a pagar me querían cobrar 800$ diciendo que había sido un error de su personal….
Response from Best Buy
September 15, 2025
Hola, Mayerlyn,
Agradecemos que hayas tomado el tiempo de escribirnos sobre su experiencia en nuestra tienda. Aunque hacemos todo lo posible para asegurarnos de que todos los productos estén correctamente etiquetados y en el lugar correcto, somos humanos y los errores ocurren. Sin embargo, siempre esperamos que nuestros empleados sean lo más profesionales posible con nuestros clientes en cualquier circunstancia. Permítenos revisar esto con más detalle.
Primero, necesitamos más detalles. Envíanos un mensaje a través de una de nuestras redes sociales:
Instagram (https://bby.me/iz35cz)
X/Twitter (https://bby.me/y83uuc)
Facebook (https://bby.me/33q6jo)
No olvides enviarnos todos los detalles de tu situación. También incluya Review de Google Español 43726. Esperamos su mensaje.
Alfredo L
September 11, 2025
4 out of 5
Los precios bien , pero difícil conseguir vendedores, pero en general todo bien
A H
September 10, 2025
2 out of 5
They come off as lazy/with little interest.
The VR display was dead, and staff said they couldn’t charge it or check other stores. After two supervisors got involved, they admitted they actually could call other stores and gave more info. They respond to insistence/demands which is exhausting for a customer... I don't think i will come back. This is why people buy off of amazon even if they need go through the hassle of returning. I drove 10 miles for this
Response from Best Buy
September 11, 2025
Hello! Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning. We would like to ensure your feedback is formally documented and assit in any way that we can. To do so, please send us a message on Facebook (https://bby.me/w7rs9e), Twitter/X (https://bby.me/b7fp9n), or Instagram (https://bby.me/4vdjeu). Please also include Google Review number 42057. Thanks!