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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1768 reviews)
Kimberli D
September 03, 2025
5 out of 5
Got a chrome book and had wonderful help.
Mike B
August 20, 2025
4 out of 5
It’s fine. Clean and desolate, per usual
Tonja H
August 19, 2025
1 out of 5
I went into Ankeny store today. A lot of people greeted me at the door. I wanted to look around for a bit.
Then I asked a nice gentleman for help with looking at Apple Watches. He sent a guy over to help me. The guy helping me had very poor customer service. He didn’t listen to the watch I wanted; just assumed I wanted the newest one and went to charge me for that one. When I reminded him of the watch I wanted he went to get it but told me the only color they had left. That was fine. I asked for a little help with the watch and he told me “that takes too long.” Sorry dude to take you away from doing NOTHING!! 🙄
When I got home the watch was not the color he said, but a different color.
Response from Best Buy
August 20, 2025
Good Morning, Tonja.
Thank you for leaving a Google Review. I can absolutely understand the need for support when purchasing a new Apple Watch. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #32029" for reference. You can find us here:
Twitter(X):
https://bby.me/45e7i8
Facebook:
https://bby.me/knsz3q
Instagram:
https://bby.me/ubklq8
Kind Regards,
^Ryan
James S
August 14, 2025
3 out of 5
Don't order the chicken tenders at night