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Best Buy Ankeny
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1716 reviews)
John h
February 20, 2025
1 out of 5
I've never been a fan of this particular location of Best Buy. I have not been in this one for probably 10 years and it seems I didn't miss anything. I was looking for a microwave but the selection was vvery depleted. I don't believe that's the store's fault though. What is the store's fault is something that has never changed in all of the time I've gone there and that's the miserable service. Not one person even acknowledged me the whole time I was there. I was also looking at maybe buying a laptop or desktop computer ut no one was around. Now this was in the middle of the day on a Tuesday around 11 or 12. They weren't busy. Maybe 3 or 4 cars in the lot including mine. I hate shopping for things online of I do t have to. Especially items like these but congratulations Best Buy in Ankeny Iowa for chasing me to Amazo
Response from Best Buy
February 20, 2025
Hello, John.
This is far from the customer experience we aim to offer and appreciate you taking the time to bring your experience to our attention. We would like to assist in any way we can as well as ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64835432.
Best,
^AllisonS
Thomas G
February 13, 2025
3 out of 5
Overpriced but good when you need something they sell right away
Response from Best Buy
February 14, 2025
Hello, Thomas,
Thanks for reaching out and providing your feedback. I'm saddened to hear that you found the prices were too high, we do offer price matching to most major competitors. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64811687". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Axel C
February 08, 2025
2 out of 5
Was on hold for a while, and nobody ever picked up. They will not pick up the phone
Response from Best Buy
February 08, 2025
Hello, Axel,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting timely support when calling in.
If you require additional support, please reach out to us via social media. Our team is empowered to help and would love to assist on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64791652” when reaching out on social media.
Regards,
^Ravi
J N
January 23, 2025
1 out of 5
Customer service is absolutely horrible. They’ve outsourced everything to India. Tried using the chat feature only to waste 1/2 hour which was an Indian and no help at all. Then try calling the actual ankeny store only to get two more Indians which were also no help at all. Now have to load tvs back up and go back to the store all the way across town.
Response from Best Buy
January 23, 2025
Good Evening, Valued Customer.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64722934" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey