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Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1776 reviews)
Dona C
September 25, 2025
2 out of 5
I bought a tv on aug 20 and the sales clerk was great and even carried it out to my car. The tv goes white and makes a terrible static sound until I turn it off and restart. I moved it to another room in case the problem was my dish and it happened again. I stopped in today and went to customer service. Even though I was in the store with the customer service employee he made me download an app on my phone to chat with someone about the problem rather than actually giving service to the customer there with him. Why pay someone to stand behind the counter if they aren't going to help the customers.
Gary F
September 21, 2025
4 out of 5
Nice staffs helped quickly.
Travieso M
September 18, 2025
5 out of 5
Grate service
Michael B
September 13, 2025
5 out of 5
I really want to praise Dino. I went to both the Jordan Creek location and the one on University, and neither was able to help. In fact, I ended up ordering from Amazon after visiting Jordan Creek. But Dino has kept me a Best Buy customer. He helped me in such a friendly and knowledgeable way that I canceled my Amazon order, and now I’ll probably always come here because of him. Even though this store is far out of the way, it’s worth the drive to receive excellent service rather than settle for convenience without help.