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Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1831 reviews)
Adonis C
April 17, 2026
1 out of 5
The worst place. Can't even answer a simple phone call to check if a product is therec
Gabe
April 17, 2026
2 out of 5
Whomever the female (Andrea?) "manager on duty" was I had an interaction with needs to check her attitude at the door. I get it, retail sucks and dealing with customers gets old, but her attitude is infuriating and made me realize why I shop my new electronics on Amazon.
Sam S
April 06, 2026
1 out of 5
Purchased a 2000 dollar tv 98". Promised a delivery on April 6th. Given a time between 10 and 2. Sometime during this time got a text that we needed to reschedule. Apparently they didn't have it at the store. They had one at the jordon creek store that could have been delivered. A new date would have April 17 at the earliest. Went to the store and canceled the order. Poor customer service.
Response from Best Buy
April 07, 2026
Hello,
Thank you for the review. We understand your frustration with not having your TV delivered on time.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 139195
Fabio R
March 31, 2026
1 out of 5
Customer service here is a joke. The two male customer service staff that I’ve had the displeasure of attempting to work within the evenings are the definition of poor excuses for staff. You are met with aggression, lies and a manager in the evenings who supports their staff treating customers like crap. You ask questions or inquire about items being in stock and you’re continually met with lies despite items actually being in stock after they do their job and look it up in the computer. This location is by far the worst Best Buy I’ve ever gone into across Iowa and surrounding states. Zero stars if possible.
Response from Best Buy
March 31, 2026
Hello, Fabio,
Thank you for taking the time to share your feedback. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any concerns you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 137053.
Facebook (https://bby.me/3wWCXf)
Twitter/X (https://bby.me/QJQIGi)
Instagram (https://bby.me/iAPlxt)
We look forward to assisting you there.