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Geek Squad Services
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Frequently Asked Questions About Best Buy Ankeny
How do I check product availability at the Ankeny Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ankeny Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ankeny stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ankeny Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1821 reviews)
Kali G
February 21, 2026
5 out of 5
BRAEDON ... hands down best employee there . Extremely honest and I appreciate the honesty especially in today's society. He should be recognized within the company. Had a great experience here although the product was not in stock it will be shipped to me. He was very knowledgeable and had a few pointers and directed me in the right direction. Thanks :)
John S
February 21, 2026
5 out of 5
Stopped in because my computer was having some minor issues. Chris and TK in Geek Squad helped me resolved them super quick! We had some great conversation while they worked and were overall a big help!
Louis S
January 19, 2026
1 out of 5
Do not shop or order anything from this store. I spent almost $1k for 2 WiFi receivers for my home surround sound on 12/27. The original installation date was supposed to be 12/31. I received a call the day of installation and was told both receivers haven't been shipped. We then had to reschedule 3 weeks out to 01/17. I received an confirmation email on 01/16 of installation and time frame of the install for 01/17. Guess what, not one ever showed up for installation. I had to call TWICE....the rep said someone would call me back to figure out what was going on (this was already 4 hours after install was supposed to happen). Finally we call back to cancel and get our money back. By far the worst experience I have received from Best Buy!
Tashena M
January 16, 2026
5 out of 5
Clif was such a pleasure to speak to and be around ! He had a genuine and positive aura about him and I really appreciated that . I came in with flexible options and left happy with my decision. There were two young adults who checked me out that were so nice and friendly as well ; I wish I had gotten there names.