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Best Buy Northwest Wichita
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Northwest Wichita
How do I check product availability at the Northwest Wichita Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northwest Wichita Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northwest Wichita stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northwest Wichita Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2233 reviews)
Joseph
February 22, 2025
1 out of 5
Avoid this Best Buy at all costs — they have the worst customer service. I have a Best Buy Plus account where I can extended return dates and other perks. I tried to return an iPad that I purchased and was a few days past my return window. Long story short, lost my original at the airport and then received a call that they found it. I tried to return the exact same one I bought at this Best Buy and their manager said there was nothing they could do.
I was a loyal customer to this Best Buy for 6+ years, now I'm dumping them. Don't go here. It would be more worth it to drive to another Best Buy.
Response from Best Buy
February 23, 2025
Hello, Joseph,
Thank you for reaching out to us here on Google, and taking the time to share your experience. We understand how important excellent customer service can be, and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 6484334
regards,
^Brandon
Chase H
February 20, 2025
1 out of 5
Waited around 10 minutes for someone to come check me out. While employees saw me waiting. One even walked past me to the geek squad desk. I I'll buy elsewhere or online from now on.
Response from Best Buy
February 20, 2025
Hi, Chase,
We share your disappointment with the length of time taken to check out. We would like to look into this further. Please connect with our team by mentioning this post ,"Google Review 64836246", along with your name, email, and phone number using one of the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
We look forward to hearing from you.
Sincerely,
^Tina
Robert S
February 17, 2025
1 out of 5
Billing is confusing. I get 2 bills for on item
Response from Best Buy
February 17, 2025
Hello, Robert,
Thank you for reaching out to us here on Google, and taking the time to leave a review. We understand how important excellent customer service can be to our experience in store, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64822854
regards,
^Brandon
Steven W
February 16, 2025
2 out of 5
Can't order anything from their site, it never shows up. Call the number for help, and no one answers and they never call you back
Response from Best Buy
February 16, 2025
Hello, Steven,
Thank you for the review. I can understand your frustration when your order doesn't show up. That is certainly not ideal. We never want to make it difficult to get in touch with us via phone. I regret to learn this has been your experience.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review 64819915. in your message, it'd be appreciated.
Regards,
^Kristy