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Best Buy Grand Parkway
Services Offered
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2393 reviews)
Ralph D
January 20, 2025
1 out of 5
Waited almost 30 min for someone to come help me with questions on Starlink. After two employees came by they said they don’t know anything about the product. If you know what you want them maybe this store is fine but if you have questions my experience is that the employees did not know anything.
Response from Best Buy
January 20, 2025
Hello,
Thanks for taking the time to share your feedback with us. I can understand having questions about new tech that you're interested in purchasing, but not being able to get the answers, isn't an ideal shopping experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64710077" in your message to us.
Sincerely,
^Melissa
Naqiy J
January 19, 2025
1 out of 5
Came here from from sugarland location asked for help was told to wait and someone would help stood there for about 15 minutes asked someone else they also told me someone would come help stood another ten minutes seen people who came in after me get help same people who avoided me went and helped people who came in after me so I just left these people suck at this location never coming back here again
Response from Best Buy
January 20, 2025
Hello,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we've come to expect. We understand how frustrating it can be to not get the help you need.
We would love to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64708196 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Neil C
January 15, 2025
1 out of 5
They do not care about anything other than getting you out the door as quick as possible. Awful customer service truly. What a disgrace
Response from Best Buy
January 15, 2025
Hello, Neil,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64682384. We look forward to hearing from you.
Sincerely,
^Deysha
Minh T
January 14, 2025
1 out of 5
This is the worst Bestbuy I’ve ever visited. Store is severely understaffed and no one was able to assist me with getting an Apple Watch. After asking the short man in the front with a yellow polo, no one never came to assist me after waiting 15 minutes. Wouldn’t be surprised if this location shuts down with their bad customer service and low volume of customers in the future.
Response from Best Buy
January 15, 2025
Hello, Minh,
Thank you for taking the time to reach out to us here on Google, and sharing your experience! We understand how important an excellent customer service can be, and understand how we would feel in this situation. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64679681
regards,
^Brandon