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Best Buy Grand Parkway
Services Offered
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2335 reviews)
Marti P
November 15, 2024
5 out of 5
Front door person needs to be specific with directions. "Over there" doesn't help! Stood and waited in laptop area till I said something and then got help. Ended up spending money but only out of necessity not because of the customer experience.
Jaclyn A
November 10, 2024
1 out of 5
Why didn’t you want to help me today? I came in looking for a cheap laptop, but was reluctantly forced customer service by people who seemed as though helping me was just…painful. I get the fact that you do not have a lot of laptops that are cheap and good quality and I appreciate you showing me the one online, but why switch the sales associate and then try to sell me something completely out my price range? Yes, I understand the job is sales, but I had mentioned a set budget. I also found out I do not have to pay Geek Squad over $200 to complete a data transfer, however, I was told this was the only option. It must be super horrible to have to help a customer like me.
Response from Best Buy
November 11, 2024
Hello, Jaclyn,
Thanks for sharing your feedback with us. I understand trying to stick with a budget when buying a new laptop and being steered in a completely different department isn't an ideal experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review case 64409078" in your message to us.
Sincerely,
^Melissa
Keith B
November 04, 2024
5 out of 5
Went to see the geek squad. As always, they were helpful and courteous. Took care of me and my self-induced computer issues .
Crystal V
November 03, 2024
1 out of 5
Ridiculous how this location has really gone to …. Rather not spell it out. I’ve been going to this location for over 10 years. And this is the second time I’ve gone and the new manger they have (female) is just rude and has a horrible attitude. Dancing and singing in the store is more important to her than customers.
Response from Best Buy
November 04, 2024
Hi Crystal,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64384524 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian