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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2625 reviews)
Daniel
April 25, 2026
5 out of 5
I had a great experience at Best Buy. The staff was knowledgeable, patient, and genuinely helpful without being pushy. They took the time to answer my questions and made sure I found exactly what I needed. The store was well organized, and checkout was quick and smooth. Definitely a go-to spot for electronics.
jeremiah W
April 24, 2026
1 out of 5
Man In geek squad wouldn’t let me use a warnty for my headphones
Stephanie R
April 23, 2026
1 out of 5
Jim at geek squad needs to find a new job. He was so rude to the people in line bc we either didn’t have an appt or we were “too early” for the appointment. They weren’t even that busy and the dude was in the back for most of the time I was in the line. I’m on an important phone call since it wasn’t my turn yet and he told me to go get my new screen protector for my phone and I said they usually do that bc at the top of my head I can’t remember what phone I had. He was like YOU DON’T KNOW WHAT KIND OF PHONE YOU HAVE?! Just so rude. Then moved onto the guy behind me. I will never be back, which is a shame bc the girl with black hair and nose piercings is the BEST & Adrian is great too. As for Jim….do yourself a favor and don’t let him interact with people.
Response from Best Buy
April 23, 2026
Hey there, Stephanie,
We understand your concerns surrounding your recent visit and interaction with our staff. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/3mqe9V), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #145243
Eloisa I
April 20, 2026
5 out of 5
Love this place