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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2509 reviews)
Aaron P
August 18, 2025
5 out of 5
Donny helped us multiple times and he was extremely knowledgeable. We were not quite sure about buying a laptop but he helped us through the whole process.
Jeyar P
August 15, 2025
1 out of 5
Went here to replace my iPhone battery. They were an authorized dealer to replace batteries and I called and set up an appointment ahead of time to have my iPhone battery replaced. Traveled over 30 mins to this location to my geek squad appointment and they ran diagnostic test on my phone, said it was good to go if they had a battery in stock. I was perplexed since I literally called and arranged the appointment and let them know why I was coming there and what I needed, why allow me to come there if you didn’t have the item in stock. The guy ended up going to check to see if they had my iPhone battery in stock and they did not! He said my options were to leave my phone with him for 3-5 days since they ran a diagnostic and nothing can change so they needed to have positive control of the phone in order to change the battery. I asked if they could just order the battery and I can bring it back when it arrives and they said no, they needed to hold onto it. I said well that is absolutely not happening and this was a complete waste of time. They could have avoided this whole situation with better communication on the front end.
gene c
August 11, 2025
2 out of 5
Monday 12;30,tried to buy a galaxy phone. No sales person available,all in meeting. I left
Poor experience.
Gene Caligari
Response from Best Buy
August 11, 2025
Hello, Gene,
Thank you for the review. I can imagine how disappointing it would be to try and purchase a phone and none is around to help. I would feel the same way.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/7lgjqf), Twitter/X (https://bby.me/ur88e7), or Instagram (https://bby.me/2p79ov). I’d recommend sending a private message or DM. Please include Google Review 27651.
Regards,
^ Kristy
Darlene O
August 03, 2025
5 out of 5
Staff were very helpful and available. Found everything we needed.