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Best Buy Grand Parkway
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Frequently Asked Questions About Best Buy Grand Parkway
How do I check product availability at the Grand Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2410 reviews)
Ira K
March 02, 2025
5 out of 5
I recently purchased a dishwasher from Best Buy, and I couldn’t be happier with my experience! The staff was incredibly helpful in guiding me to the perfect model for my needs, and the checkout process was smooth and hassle-free. Delivery was prompt, and the installation team did a fantastic job setting everything up. The dishwasher itself works like a dream—quiet, efficient, and leaves my dishes spotless every time. I highly recommend Best Buy for their excellent service and quality products!
Dele D
March 01, 2025
5 out of 5
Great BestBuy outlet.
Apparently the Store Mgr has his working kiosk right at the entrance serving truly as the face of the store.
He pointed me to the display counter & called someone to promptly service my purchase. I was done in about 5mins !
Silvia C
February 14, 2025
1 out of 5
Today my husband bought a flip phone advertised to be compatible with Verizon. Immediately he took it to Verizon and they told him that the phone was not compatible, when right back to Best Buy to return it and they charged him $40 for a restocking fee, he pointed out to the manager of the store that the web page was wrong about the compatibility with Verizon, but she told him that there was nothing she could to, that my husband had to pay the restocking fee, unbelievable. WE WILL NEVER BUY AT BEST BUY AGAIN.
Response from Best Buy
February 15, 2025
Hi, Silvia,
Though the details of the Best Buy Return and Exchange Promise are found https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014, discovering that the phone in question was not compatible after purchase is never ideal. Our support team would be happy to look into this further. Please have your husband connect with using the following and state that he's responding to Google Review 64815623: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to have him send a private message or DM that includes his full name, phone number, and email address.
Thanks,
^Tina
More S
February 11, 2025
1 out of 5
I never left a review but I called before hand to ask if a product was available, the worker on the phone said yes. 5 minutes later I walked into the store, waited in line to ask the older aged woman employee behind the register and she instantly gave me a snarky "NOPE" and went onto the next customer. She didn't even bother to look up the item and the store had just opened and I'm sure I was the first customer to ask about the product.
Response from Best Buy
February 11, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64801783" and share your full name, email, and phone number.
Thanks,
^Vanessa