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Best Buy Madison
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Madison
How do I check product availability at the Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1450 reviews)
Bryan C
November 22, 2024
4 out of 5
Had what I needed at a fair price.
Silvia T
November 20, 2024
1 out of 5
THE SUPPORT IS TERRIBLE! I BOUGHT A PRODUCT ONLINE AND RECEIVED AN EMPTY BOX WITH NOTHING AND THEY DIDN'T WANT TO REFUND ME.
I sent all the data they requested in the response and the same thing... wait... I hope they don't come with the same response as before, that they can't do anything... what a disregard. You buy a product, pay in cash and receive an empty box and they want you to lose money. I believe they will resolve it and send the product.
Response from Best Buy
November 20, 2024
Hi Silvia Tedesco,
Thank you for taking the time to share your feedback. I can only imagine how frustrating and disappointing it must have been to receive an empty box and feel unsupported during this experience.
We’re committed to resolving this issue for you. Please connect with us by sending a private message on one of the following platforms:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include the following details:
Your full name
Phone number
Email address
Reference that you’re reaching out regarding your "Google Review" Conversation number 64450706
This will help us quickly locate your case and work towards a resolution.
Thank you again for reaching out, and I look forward to assisting you further.
Best regards,
^Magee
Breanna W
November 08, 2024
1 out of 5
I wouldn't recommend a crack head to go there. Ordered a ps5 pro online and they never notified me to come pick it up or anything. Went to the store one day after placing the order and they told me that something went wrong with my order and that I had to cancel my order. Its crazy that something went wrong with my order but everybody else order was going just fine. They were NO help in trying to help me find out why my order was still in processing even though I PAID for it already and still wouldn't let me get it. Then telling me that I can cancel the order and just pay for it up front but already had a ps5 pro over in the pick up section once I agreed to do that. I figured that was my playstation and they just didnt want to give it to me. Like I said I wouldn't recommend a crack head to go to that best buy and purchase anything. Like I said once before they were NO help to me but was doing everything in their power to help the OTHER people.
Response from Best Buy
November 08, 2024
Hi Breanna,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64401938 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
D M
November 02, 2024
1 out of 5
By far the worst customer service. I needed help in the home audio department browsed in my he area for 30-45 min waiting on someone to help me. Finally went up to the customer service counter where all the employees were congregating asked for help they said someone would be there to help me. Waited another 30 min no one.
Response from Best Buy
November 03, 2024
Hi D Man,
Thank you so much for taking the time to share your experience with us. It’s important for us to understand when we fall short of the level of service our customers expect and deserve, especially when it comes to getting the support you need in-store. I truly appreciate you bringing this to our attention and allowing us the opportunity to improve.
I’d be more than happy to assist with any help you weren’t able to receive during your visit. Additionally, I’ll make sure to share your experience with our store leadership team so they are aware of the situation and can address the actions of the employees involved.
To connect further and resolve this, please feel free to send us a private message on one of these platforms:
Facebook: facebook.com/BestBuy
X/Twitter: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email, and mention that you're reaching out about your "Google Review." Please also reference conversation number 64381460 to help us quickly identify and assist you.
Thanks again for reaching out, and I look forward to helping you with this.
Best regards,
^Magee