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Services Offered
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Car & GPS Installation Services
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Google Home Experience
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Frequently Asked Questions About Best Buy Madison
How do I check product availability at the Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1535 reviews)
Mark A
November 13, 2025
1 out of 5
This place is a joke. I needed help to resolve an issue with a smart tv. Nobody in the store knew anything about the issue, but they all said one of the Geek Squad guys named Leroy did.
He told me that what I was looking for wouldn’t work(turns out it was exactly what I needed) and sold me something else.
That product caused my tv to stop working entirely in every way and now it’s a giant paperweight.
The icing on the cake is that they want me to pay $130 for them to come to my house to diagnose the problem. The problem that their “expert” caused.
You can’t get them on the phone. And you can’t get the foreigner at the call center to transfer you to the store or tech support.
Just the same people that don’t speak English well, asking the same dumb questions. They transfer you to another person who does the same thing.
Never again. Also while ringing me up I got signed up for some membership that they didn’t even tell me about.
Response from Best Buy
November 13, 2025
Hey, Mark,
Thanks for taking the time to share this review with us, however, this situation sounds very frustrating, especially being unable to reach support by phone. We would be happy to connect with you to see how we can assist.
To get started, please send us a message on Facebook (https://bby.me/41xa6c), Twitter/X (https://bby.me/xm0acr), or Instagram (https://bby.me/lclyo9). Please also include a note stating you are reaching out from a Google review by including this reference number: 68769. We look forward to hearing from you!
Ahmed A
November 06, 2025
4 out of 5
I like it
Evans M
November 01, 2025
5 out of 5
I found everything I was looking for. The staff was very helpful and friendly. Thank you very much.
Kourtney S
October 28, 2025
5 out of 5
Chase helped me pick out this laptop I'm typing this review on!