I went to a Bedt Buy off of the Wurzbach road area in San Antonio. Finally found one with not only the particular item I was searching for, but also with an experienced representative who explained the product to me. I do believe his name began with an "O." Regardless, I gave him kudos to himself and his Manager. Nowadays, a lot of places seem to be lacking in taking care of customers. This one, in my visit, did their due diligence.
Eugene was awesome and super informative!! We'll sleep better 😴 definitely.
My wife is a Best Buy cardholder she she spoke to a “gentleman “ purported to be from tech support. His solution was for to buy 2 $200 gift cards he then asked her to go to Amazon and purchase more fraud refuses to help
Response from Best Buy
May 11, 2026
Hello, Mike,
We can understand your concerns with your wife's experience as it would seem she was speaking with someone pretending to be a Best Buy agent as we wouldn't require Amazon Gift Cards or to make purchases on Amazon to provide assistance. We would be glad to look into her experience if she can reach out to us on any of our social media profiles below with Review 151120 for support.
Facebook (Facebook@bestbuy.com)
Twitter/X (Twitter@bestbuy.com)
Instagram (Instagram@bestbuy.com)
Got just what I needed. Customer Service was excellent.