I just bought a meta quest 3 from here today. I was expecting it to be brand new. But come to find out, the workers here (im assuming) busted it out and played with it their selves before passing it off to me. There was already a profile made on it, and a few short videos of them playing games stored on it. The device is awesome, but if I'm spending over $500 on a device that's to be worn on my and my son's face and expecting it to be new. I'd rather it be unused, untouched, and free from someone else's face oil. Buyers beware of purchasing things from this best buy.
Response from Best Buy
July 26, 2025
Hello, Paul,
Thanks for reaching out and providing your feedback. I can understand your concern when you purchase a new item, and it arrives in used condition. We would be happy to investigate this issue and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/qy1v3v), Twitter/X (https://bby.me/wb3c67), or Instagram (https://bby.me/rwfhzd). Please reference Google Review, #20555.
Regards,
^ Aaron
Came here to buy a hard drive on my day off. Was sent on a goose chase around the store by various employees.
Apparently, they keep everything computer related behind the cash register now. The fatigue is real.
Response from Best Buy
July 24, 2025
Hello,
Thanks for taking the time to leave a review for us here on Google. When shopping with us, I can understand wanting to be able to access products quickly.
If there is any support we can offer, please send us a private message via social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #19583” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi