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Services Offered
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Frequently Asked Questions About Best Buy Casper
How do I check product availability at the Casper Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Casper Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Casper stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Casper Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1385 reviews)
Brian N
August 12, 2025
1 out of 5
Good luck trying to talk to someone at this or any Best Buy store. They do not allow calls to the store. And their AI call tree is garbage. 100% FAIL
Response from Best Buy
August 12, 2025
Hello, thank you for taking the time to leave us a review here on Google. I also like to be able to ask questions before I head in to the store. Can you please reach out to us on Facebook (https://bby.me/egq675), Twitter/X (https://bby.me/mcnync), or Instagram (https://bby.me/c9kk4g) with more information about how we can be of assistance? Please begin your message with "This is regarding my Google Review #28353".
Regards,
^ Josh
Heather C
August 04, 2025
1 out of 5
still on hold they were supposed to deliver a fridge warranty today husband stayed home all day for them to finally call after 6pm to say they would arrive in 10 min . then when they rang doorbell son went to open garage they started calling my phone saying I should be outside waiting on them and then loaded the new fridge back up and left
Response from Best Buy
August 05, 2025
Hi Heather,
Thanks for sharing this review with us here. I'm concerned to hear about this situation, and I can understand your frustration regarding the issues with your fridge delivery. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/hpu252), Twitter/X (https://bby.me/dtkgh9), or Instagram (https://bby.me/205a6l). Please also include the Google Review reference number #24776.
Regards,
^Caleb
I S
July 27, 2025
5 out of 5
I’ve been to several Best Buy’s but the customer service at this one was outstanding! After a frustrating check-in process (to both the employees and myself) we were able to come to an agreement and the geek squad did amazing! Vivian helped me through the process and the repairs. I will be going back there again. 5/5 stars and highly recommend both the location and employees!
Linda G
July 23, 2025
5 out of 5
Excellent staff. Knowledgeable, gave us directions to place we could get accessories for the camera we bought from them. Great experience!!!