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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union Square
How do I check product availability at the Union Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(8600 reviews)
Crystal Z
June 30, 2026
2 out of 5
The service is bad. I like there are people greeting me. But when I ask about trying a product. I understand that I probably not able to try the product on, but when the service just answered me with a hard “No” period, with no follow questions such as are you looking for a specific feature….it shows the staff is not welcoming and made me less inclined to buy the product with BestBuy. Also, when I asked about the credit card on how the reward points work. Apparently they are not knowledgeable on the subject, and gave incorrect answer which was very confusing.
Eileen O
June 28, 2026
4 out of 5
If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
Bryan K
June 27, 2026
5 out of 5
Don’t believe what this Genius Bar tells you about your Apple Care coverage. I needed a new battery for my iPhone (under 80%, the replacement is free), but I was told I have a $100 deductible, plus they would need to replace my screen for some reason. I went down to the Apple Store and they were like, “yep, battery is free!”
Cesar A
June 26, 2026
5 out of 5
I’m WOW by the kind of service I get in Union Square location. I stopped by to get a microphone for my phone, usually I prefer not to bother the employees and obviously I was picking the wrong item, since I’m not a technology expert… and then from no where was next to my a young, charming and passionate about his job guy… he told me I was picking the wrong item, recommend me the one I need and in addition. I end picking a couple of items that will help me with my project. I asked his name of course and Me. Frank Cortez gave me his business card. A master of sales and hospitality. ENERGY!!!