Best Buy Union Square

Gave me the worst and wrong advice when purchasing with them and sold me something I did no need. Do your own research ahead of time because the staff doesn’t know what they are telling you.

I usually head to this Best Buy for trading cards after work but it’s a hit or miss and I don’t mean if there’s any trading cards available, I mean depending on which Best Buy employee is there to offer help. Some employees are biased towards those who collect and don’t offer assistance ordering product online or searching nearby stores in the area that have them available. Usually I get an employee at the checkout who seems very sad to be at their job. Today, I was fortunate enough to have the cards I wanted at this Best Buy location and another employee grabbed 2 from the back after the person I was with could not “find” it and upon checking out, he scanned 1 and I told him that I would like 2 but the employee said it’s 1 per customer. I go to this Best Buy frequently and there’s always a 2 per person limit. The entire time this employee whose name I didn’t catch but could be described as a Spanish chubby gentleman with glasses, had an “I hate my life” face. Moving forward, Best Buy needs to have a limit per item sign at the check out because I went downstairs to another employee and asked him what was the quantity for my item and he said that “honestly it’s changes all the times based on who’s at the check out” what.

I have never had such a horrible experience with Best Buy before in my life. I purchased a MacBook Air and AirPods with 1 hour store pickup since one of the items was on sale and I was worried about how much stock they would have in store. I walked in after an hour to check if the order was ready and after checking my ID they told me I needed to return. I reached out to customer support after 2 hours who said it would be ready. I’m walked back into the store at 7:30 pm and was told for the first time there was a verification hold and one of the ladies working there helped to start the process. I waited for another hour (after I was approved) with no resolution. With 30 min to closing I cancelled my order and repurchased in the store. This is an insanely ridiculous process. The lady working there kindly gave me a discount for the experience but I will not be coming back to this location. Please consider updating the “1-hour in store pickup” as it’s extremely misleading

Okay.