Best Buy Burlington

Don't appreciate having a receipt and them acting like I stole something instead

I purchased a brand new in the box cell phone from Best Buy as a Christmas gift on December 9th. I brought it back to the store yesterday the 26th unopened and unused as we needed something with more storage. The manager immediately told me that I was one day outside of my return policy and that they would not give me my money back.. I explained it was a Christmas gift. He told me he did not care and walked me outside of the door to a bulletin board with small print return policy . As I stood in line for 45 minutes, I watched this manager go from register to register telling everyone around that they could not return their stuff. I watched at least eight angry families leave the store beyond frustrated and disappointed. I will never shop at Best Buy again . They have the worst policy around in a terrible Manager .Both Amazon abd eBay that have 30 day return policies with free return returns and no hassle . why waste time going to Best Buy, I can totally see why retail stores like this are failing. what a disappointment they just lost a long time Customer.

Takes a good hour for someone to actually come and help you

Worst experience came on December 24th to pick up a Apple Watch bought online and when I came to pick up there was a rude of a Indian nationality working the register who was extremely rude seemed to hate here job when I proceeded to give my I.d for pick up they couldn't find my watch so not only was my daughter out a watch but we were greeted with very unprofessional workers. The manager ended up getting involved and his solution was we buy a more expensive watch. Completely ruined my holiday thanks Best Buy in Burlington mass