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Best Buy Carmel Mountain
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1584 reviews)
Eva T
May 18, 2025
5 out of 5
I had an excellent experience purchasing a new cell phone, thanks to the patience and expertise of Christian and Wyatt. This store never disappoints, and every member of their team and Geek Squad is patient and treat me with respect and kindness. I'm sure it's challenging for techy folks to deal with morons like me....but all members of the Best Buy team at Carmel Mountain make me feel like a valued customer. Thank you!
SpottedLove S
May 12, 2025
1 out of 5
Unacceptable Behavior at Best Buy: A Call for Inclusivity
I have been a loyal Best Buy customer for years, but my recent experience has left me questioning the company's commitment to inclusivity and customer service.
On Sunday, May 11th, Mother's Day, my wife visited Best Buy to look at laptops that meet her specific requirements, including GPU compatibility. Unfortunately, the sales representative she encountered was not only persistent in suggesting a Snapdragon computer, which she had already rejected, but also began asking inappropriate questions about her background, including whether she was Russian.
These comments felt unprofessional and irrelevant to the sales process. I have always thought of Best Buy as a safe place to shop for my computer needs, but this experience has shaken my trust in the company.
I hope Best Buy takes this feedback seriously and ensures that all customers feel respected and valued, regardless of their background. I urge the company to implement training programs that promote inclusivity and respect for all customers.
Luis L
May 03, 2025
5 out of 5
Excellent service. A gentleman helped me find what I needed. Highly recommended store.
Tina L
May 01, 2025
1 out of 5
I bought a smart tv here a little over 2 years ago. It won't start now. I went thru their tech support and was told that to fix it would be almost as much to replace it. So, went in here to get a new tv. What a crappy experience. No service people are around, had to beg for help. The worst thing is the cost of having them install the replacement tv would cost MORE than the tv! CRAZY because it last only 2 YEARS AND SOME MONTHS! WHAT A RIPOFF. I talked to a manager who wasted time with all his questions and looking things up on his computer, wouldn't even offer a discount on installation. This place has gone DOWNHILL. Will be cancelling their membership which is apparently worth nothing. Would give them zero stars if I could. Worst experience.