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Best Buy Carmel Mountain
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1557 reviews)
jessy b
December 24, 2024
5 out of 5
I have to give a big shout out to Hugo at this location, he had amazing customer service, with this crazy holiday shopping and everyone going up to him asking for help, Hugo multitasked making sure he helped everyone and took his time making sure each customer left happy. Please give this man a raise! He’s the reason I and I am sure many more customers will continue to only come to this location.
Farid Z
December 23, 2024
1 out of 5
stopped by to buy headphones. None of the headphones on display worked. I asked the person in front to help. He said he would send someone to help me. Waited 10minutes and no one showed up. Walked up to computer section where two employees were sitting with no customers present. I asked them if they could check the headphones on display. I was told if the display headphones are not working, there is nothing they can do. I wonder if anyone would check if equipment on display would work. Disappointed about employees' unwillingness to help. Needless to say left the store without a purchase.
Response from Best Buy
December 23, 2024
Hi Farid,
Thank you for taking the time to share your experience. I can understand how disappointing it must have been to visit the store ready to make a purchase, only to encounter non-functional displays and a lack of assistance. This is not the level of service we strive to provide, and I truly appreciate you bringing this to our attention.
We’d love the opportunity to report your feedback on a corporate level and see what can be done to address your concerns. Could you please connect with us by sending a private message on one of the following Best Buy social media platforms?
Facebook: facebook.com/BestBuy
X (formerly Twitter): twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email. Please also mention that you’re reaching out regarding your "Google Review" and include the conversation number 64597669 so we can quickly identify and assist you.
Thank you again for your feedback, and we hope to make things right.
Best regards,
^Magee
Hirio M
December 22, 2024
5 out of 5
Los empleados son muy amables
Mary K
December 20, 2024
1 out of 5
Geek squad was no help. Wanted to charge me $79 to maybe repair my printer when it was only a problem with my ink.
Response from Best Buy
December 20, 2024
Hi, Mary,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64583650 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian