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Best Buy Carmel Mountain
Services Offered
Geek Squad Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1591 reviews)
Kenny G
June 18, 2025
1 out of 5
Five wks ago I went to this Best Buy to buy their top-end Lenova laptop for $2066. I needed it asap because my business laptop broke, and their website said they sell that model.
First, their sales guy was very unethical because he said "yes, I have 2 of them in stock, let me just get some info from you first". He wasted my time asking me to join the annual membership for discounts (no!), the extended warranty (no!), the Geek Squad (no!), then took my visa and charged the $2066, and only then told me he would have it shipped to my home in 2 days!
Ok, in 2 days their shipper (OnTrac) showed on their tracking # "Not Yet Received". I called Best Buy Cust Svce multiple times per day, and every time they said "Check back tomorrow".
I drove back to the store 1 week later and the Store MGR, Wyatt Crowell, said there is a problem in the computer that they cannot cancel the $2160 charge against my Visa until OnTrac picks up the laptop, but he would personally escalate to Corp Best Buy and get me a refund so I could go to another Best Buy and purchase. I drove to El Cajon and immediately purchased the same laptop (for another $2160 on my Visa).
Now, 5 weeks later, OnTrac still says "Not Yet Received" and I still have the $2160 charge on my Visa that Best Buy says "our computer won't let us cancel and refund until OnTrac picks up the laptop from Fremont".
I paid 2x $2060 for one laptop and cannot get a refund for the one I never received after 5 weeks.
This is a very unethical and incompetent store.
John M
June 17, 2025
5 out of 5
Excellent service and really appreciate John and the help and advise he provided regarding home theater options. Never felt like he was trying to "up-sell" me. He was excellent!
Vinka V
June 13, 2025
2 out of 5
I've gone in twice to check out and price ovens and not once had a salesperson come and offer to help our answer questions. I bet if I came with a man or a husband, they would act differently. I know bc it's happened in the past.
Ira F
June 11, 2025
1 out of 5
Best Buy has the worst customer service. I’ve spent around $20,000 over the years; home entertainment systems, computers, fridge, microwave, dishwasher etc. All from Worst Buy. This past November 2024 I purchased a 65” Samsung and one of the boards is defective. They told me not their problem, go contact Samsung. I did and Samsung is willing to give me partial refund but will not pay for Worst Buy’s delivery and installation $275.
Worst Buy called because I had escalated my complaint but today I was told “lots of people send lots of money with us, sorry can’t help you. Now that’s what I call great customer service…