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Best Buy Carmel Mountain
Services Offered
Geek Squad Services
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
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Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1646 reviews)
A V
February 28, 2026
1 out of 5
I had the worst experience at this place by Kyle. He was rude, unprofessional, and one of the worst people I’ve ever have a displeasure of encountering. Funnily enough, he’s the Experience Manager (LOL). Well, he does an absolutely awful job of being that and is very undeserving of that position. As an Experience Manager, would one think to give customers the best possible experience, but for him, nope! He’s given me the worst possible experience with his awful attitude, rude demeanor, and unprofessionalism. I would NEVER shop here again because of him, and Best Buy should get rid of him.
Response from Best Buy
February 28, 2026
We understand the frustration when your experience with one of our team members did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/y2rtmv), Twitter/X (https://bby.me/nkxs7o), or Instagram (https://bby.me/m3hkpk), and mention your Google review, 123890.
Tim B
February 26, 2026
5 out of 5
Unfortunately this store is closing, but the people here were very nice and everything open box was at a steep discount off the open box pricing.
Chulgwon F
February 12, 2026
1 out of 5
Location closing
Bryce M
February 10, 2026
4 out of 5
Good stock, customer service great when asked, very friendly environment.