Best Buy Harrisonburg

Bought an Insignia (Best Buy's brand) chest freezer with a 1-year warranty that died 2 months later, and lost hundreds of dollars of food. Best Buy wanted me to drive the freezer to the nearest store an hour away so they could decide whether or not it was actually broken. They refused to send an employee out to look at the freezer. Effectually, they are refusing to honor the warranty since I have neither time nor vehicle space to transport a 14 cubic foot freezer. I'm horrified by the poor customer service - if I'd purchased a freezer from anywhere else, the issue would have been immediately resolved. Do not recommend this company or their brands.

Store personnel were great! Shannon, store manager, great. Best Buy Company, poorly run. First the phone number goes to a call center in another country. When you ask to be transferred to the store you get "We can't do that" Second they have 2 employees running the entire store. 7-11 has more people per square foot in their stores. I just needed to pick up my computer and I tried calling and got no where. So I drove 30 minutes and they told me it wasn't ready. try back tomorrow. I get home and they call, "it's ready". So I eat dinner and drive back. The regular store employee says, "You have to wait on the geek squad" I stand in line and wait 20 minutes while they work with two people. I walk around the store and asked the one employee to help me, "I just want to pick up" Can't help you but the store manager can. great but the store manager is helping others and running electronics. I go back and wait another 10 minutes. No store manager and no geek progress. Finally I can't take it and walk out. I returned in 15 more minutes and now there are no employees at the geek station. So my total time to just pick up a computer was 2 hours. An hour on the road, two trips, and an hour waiting for help. Not to mention the hours I spent when I first bought the computer trying to find someone to help me pick it out. I should have just ordered it from Costco or Amazon. Oh, did I mention the best part! I paid $1500 for the Mac book and they still charged me $150 to transfer my files from my old computer to the new one. It's a horrible way to run a multi-million dollar company. I will cut my Best Buy credit card up with pleasure.

this is one of the most friendly staff anywhere...they know thier stuff on all products...they go beyound measures to help you out and to make your shopping memorable..

Great!!