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Best Buy Harrisonburg

4.1
(1552 reviews)
259 Burgess Rd
Harrisonburg, VA 22801
(540) 574-9549
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Recent Reviews

4.1
(1552 reviews)
Kenneth M
October 28, 2025
4 out of 5
**Edit After going through the absolute worst CS system, they finally asked me if I wanted to request a call-back from this store. Within a few hours, Chad was able to contact me. He apologized for the mix up and worked to find a compromised solution. Kudos to him for actual customer support! 5 stars to him! On vacation, on my way home, I purchased an Open-Box product from this store in "Excellent" condition. I showed up, they brought it to the car... But it was bubble wrapped, no remote... When I asked about this, they said they couldn't find the remote. One of the members found one and I was given a one. Great. I drove 3 hours back home and plugged it in, it worked. Whew the bubble wrap held. As I was setting up the TV, I found out the remote they gave me is not the right one. In fact, I found out that the entire TV is not even the right model! I paid for an Excellent condition LG C4. I received a makeshift package of an LG B4 no remote, no feet for the tv. I try to get this resolved by phone through BB customer service and I just get told repeatedly from multiple sources, my only option is to drive 3 hours back to do a return it exchange. I can't even get them to take a returned delivery!
Response from Best Buy
October 28, 2025
Hello, Kenneth, Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when needing support on a recent item you purchased. We appreciate your feedback, and would like to look into this further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #61702" when reaching out on social.
H J
October 13, 2025
1 out of 5
BEST BUY CREDIT CARD IS A SCAM. I opened one to purchase a camera, so that I could get the new cardmember bonus of 10% back in rewards. My first purchase was the camera, which was a pretty big purchase. I then placed another order the next day for a camera bag and memory card. A lesser purchase compared to the camera. What did Best Buy do? They shipped my second order first so that I would get the 10% on that order, thus calling that my "first purchase". They shipped my camera off AFTER my second order so they would only have to give me 5% in rewards for MY FIRST PURCHASE. I spend an hour on the phone and online chat with different customer service people that I could barely understand to be told there is nothing they can do about it. Watch out, they are sneaky!
Response from Best Buy
October 13, 2025
Hello, Thank you for the review. We can certainly understand your concern with how the rewards were honored. We never want our customers to feel this way. We would like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/atz3cl), Twitter/X (https://bby.me/o58tca), or Instagram (https://bby.me/c4r9r6). If you can also include, Google Review 55199,in your message, it'd be appreciated.
Samuel B
September 12, 2025
5 out of 5
Gentleman at the front helped me find what I needed very quickly and was awesome. The Best BEST BUY
Christ
August 28, 2025
5 out of 5
Always a good place to buy electronics

About Best Buy Harrisonburg

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