Frequently Asked Questions About Best Buy Jersey City
How do I check product availability at the Jersey City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jersey City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jersey City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4950 reviews)
Simran R
June 02, 2025
1 out of 5
The worst experience. We booked an appointment and were just 5 minutes late and he made us wait 45 minutes after that. I wanted to buy a new phone but there was nobody to help. The Verizon guy had left because he wasn’t aware of this. We travelled almost 30mins to come back empty handed. I heard an older woman just wanted to connect the earphones to her phone and they asked her to pay 30$. Pathetic!! I got her done in 5 minutes. The store manager was very rude . Don’t waste your time.
Memanthey B
May 31, 2025
1 out of 5
Employees at the checkout don’t understand the concept of first come, first served.
Dev P
May 30, 2025
3 out of 5
5/5 for Best buy vibes, 1/5 for Best but staff vibes. Rude and unapproachable
Iris C
May 28, 2025
5 out of 5
Perfect and heartwarming service! Got my new phone here. Specialist Austin J. professionally helped me with number transfer and screen protector. Really nice and helped. It was a good shopping experience.