Best Buy Jersey City

Nice place

Inventory not synching with bestbuy.com they said you had item in store for pickup. The sales person really wasn't helpful. But eventually I had two cobble two separate items together to make one power cable for my laptop and paid more than I should. To many open boxes in that department as well and open box discounts not worth it. Minimal. Still save on taxes with 3% urban enterprise zone taxes.

I purchased two Lectric e-bikes for in-store pickup. Upon first use, both bikes were defective: • One bike has a battery issue and powers off unexpectedly • The other has unstable pedals, making it unsafe to ride Because of this, I immediately attempted to return them within the return window shown on both my receipt and the Best Buy app. Before coming in, I called to confirm I could return them and was told I could. However, when I arrived at the Jersey City location, I was refused a return by a manager. The manager with purple ends on her hair and glasses to be more specific. I didn’t get her name bc honestly the whole thing was so stressful for me. Despite showing that I was within the return window, and the items being defective, I was told I could not return the items, with no clear explanation whatsoever. Just a “no” with no reason as to why. I was then directed to contact customer service, the manufacturer, and corporate myself, without any in-store assistance whatsoever. They made me do their job for them. As a result, I left the store with two defective and unsafe products and no resolution. Since then: • I have contacted Best Buy corporate • I have contacted the manufacturer • I have opened a dispute with my bank Best Buy corporate confirmed that defective items like these should be eligible for return, even without the original packaging due to the circumstances. I run a local business and purchased these bikes for operational use. I did not expect this level of difficulty or lack of support when dealing with defective products. I am requesting that Best Buy facilitate this return properly and resolve the situation IMMEDIATELY. Sincerely, Emily Mercado

One of the best customer service especially with pick up and returns. Always very helpful and super fast