Best Buy Jersey City

This was an absolute disaster from start to finish. I placed a same-day pickup order for an iPhone 17 Pro because Best Buy’s website told me it would be ready today. I needed this phone urgently before leaving on an international business trip, so I trusted their system and paid immediately. Hours passed, no update. I went into the store myself for answers and was met with staff who were useless, unhelpful, and uninterested in solving the problem. No one could tell me if the phone was in stock, no one could give me a timeline, and no one cared that I had an urgent need. They shrugged it off like it wasn’t their problem. I left the store with zero clarity, no phone, and a massive waste of time. Best Buy advertises “same-day pickup” as if it’s reliable. It’s not. It’s a bait-and-switch. If they can’t fulfill it, they should be upfront instead of stringing customers along. The lack of accountability and transparency here is shocking for a company this size. If you actually need a phone quickly, skip Best Buy entirely. Go straight to Apple or your carrier. At least they give real-time stock info, actual updates, and staff who take customer needs seriously. Best Buy has proven they can’t handle it. One of the worst retail experiences I’ve ever had. If I could give zero stars, I would.

The deli sandwiches are tasty.

Staff greeted me warmly at the door.

The store is clean in the mornings.