Best Buy Montebello

They give you an appointment for phone repair, but when you arrive, they tell you there’s no technician available.

Got A Few Gadgets Here Great Customer Service.

Let me just say — I’m beyond disappointed with the way I was treated when picking up my order. I placed a same-day pickup for a MacBook Air on August 1st around noon. It was supposed to be ready within an hour. Basic, right? Apparently not, because it wasn’t ready until the next day. Annoying, but fine — I let it go. What I won’t let go is the absurd level of disrespect I walked into when I came to pick it up around 8:15 PM. While Jonathan (who was actually helpful) was assisting me, I had to deal with a loud, obnoxious woman working nearby who clearly had no business being in customer service. She was snapping at customers — first accusing someone returning a cart of computer products, “almost hitting her,” in a tone that was aggressive and unnecessary. Then she turned to help a Spanish-speaking man trying to make a credit card payment and talked to him like he was an inconvenience, making him sign a script in English and acting like she couldn’t be bothered. All the while standing right next to me — she had the nerve to tell me to move to the side because she was handling "sensitive information." The tone she used? Completely out of line. I moved, but trust me, I clocked the disrespect. And so did the man she was helping, because even he asked her, “Are you upset?” and straight-up told her she was being rude — to both of us. At least someone said it. This kind of energy is disgusting and despicable . I came in to pick up an order, not to be spoken to like a problem or watch other customers get treated like they’re beneath someone especially in a predominately hispanic community. Like please. Gabby, Gaby, however you spell the name, if your own mother or members of your family came into the store, would you speak to them as such. Then being like "OH! I'm so sorry" like you're shocked? Please do better. I should have just made my purchase at Apple. Never Again.

Extremely Disappointed with Best Buy Montebello – Poor Customer Service & Unfair Policy Change I’m incredibly frustrated and disappointed with my recent experience at the Montebello Best Buy. We tried to return an item, only to be blindsided by a new return policy that we were never made aware of. The employee helping us admitted this policy just changed in May, but there was nothing online or at the time of purchase that explained this would affect us—or even that the item was subject to different terms. We were completely caught off guard. What made the situation so much worse was the unprofessional and condescending attitude of the supervisor Jay. Not only was he rude and dismissive, but he also refused to offer any kind of accommodation, even though it was clear this was a recent and poorly communicated policy change. He insisted the item had to be shipped out and couldn’t be returned in-store, despite the fact that he clearly had the resources to assist or at least make some kind of exception due to the lack of transparency from Best Buy. There was zero empathy, no willingness to help, and a tone that felt more like we were being scolded than helped. We didn’t ask for special treatment—just basic customer service and fairness given the circumstances. Instead, we walked away feeling ignored, disrespected, and deceived. We’ve shopped at Best Buy for years, but this experience has truly shaken our trust in the brand. If Best Buy is going to change policies, they have an obligation to communicate those clearly—not let customers find out the hard way when it's too late. Do better, Best Buy Montebello. Your customers deserve honesty and respect. / Extremadamente decepcionado con Best Buy Montebello - Mal servicio al cliente y cambio injusto de política Estoy increíblemente frustrado y decepcionado con mi reciente experiencia en Montebello Best Buy. Intentamos devolver un artículo, solo para ser sorprendidos por una nueva política de devolución de la que nunca nos dimos cuenta. El empleado que nos ayudó admitió que esta política acaba de cambiar en mayo, pero no había nada en línea o en el momento de la compra que explicara que esto nos afectaría, o incluso que el artículo estaba sujeto a términos diferentes. Nos pillaron completamente desprevenidos. Lo que empeoró mucho la situación fue la actitud poco profesional y condescendiente del supervisor Jay. No solo fue grosero y desdeñoso, sino que también se negó a ofrecer cualquier tipo de alojamiento, a pesar de que estaba claro que se trataba de un cambio de política reciente y mal comunicado. Insistió en que el artículo tenía que ser enviado y no podía ser devuelto en la tienda, a pesar del hecho de que claramente tenía los recursos para ayudar o al menos hacer algún tipo de excepción debido a la falta de transparencia de Best Buy. Había cero empatía, ninguna voluntad de ayudar y un tono que se sentía más como si nos estuvieran regañando que ayudando. No pedimos un trato especial, solo servicio básico al cliente y equidad dadas las circunstancias. En cambio, nos fuimos sintiéndonos ignorados, irrespetados y engañados. Hemos comprado en Best Buy durante años, pero esta experiencia realmente ha sacudido nuestra confianza en la marca. Si Best Buy va a cambiar las políticas, tienen la obligación de comunicarlas claramente, no dejar que los clientes se enteren por las malas cuando es demasiado tarde. Hazlo mejor, Best Buy Montebello. Tus clientes merecen honestidad y respeto