Best Buy Montebello

Terrible wait times

Recently added the Best Buy membership, Came back for an exchange for better deal on VR with more memory and a game since as a member you get return benefits… Went through 3 cashiers All assuming I’m tryna Run some Scheme!

I recently purchased a 15-inch MacBook Air from Best Buy, but after buying it, I found the same product at a lower price on Amazon. I decided to return it to Best Buy to take advantage of their price match guarantee wasn't applicable since I already purchased, however customer support was helpful in providing a prepaid UPS label as an option for return which I appreciated. However, when I went to the store, the return process was lengthy, taking over 45 minutes, and the store manager seemed uncertain about the technical aspects of the laptop. Unfortunately, the store manager was not helpful and lacked knowledge about the product, which made the return process even more frustrating. Her communication skills were also poor, making it difficult to understand the process and resolve the issue. I've even heard from another customer who had a similar experience with her, struggling with her communication style. To improve, I would suggest that the staff receive better training on technical products and customer service skills, particularly in communication. Overall, my experience was disappointing, and I hope the store will take steps to improve their return process and customer satisfaction.She needs to follow corporate return policy.She cannot bring her return policy.

I had a very unpleasant experience when I went shopping with my mother and son at Best Buy in Montebello. From the moment we walked in, we were followed by the store security. No matter where we went there he was right behind us. The security wanted to make sure that we knew he was following us, with his unfriendly face. I have been a Best Buy Credit Card holder for years and this was the first time I was made to feel uncomfortable.