Best Buy Montebello

This summary of the rant below is that Best Buy's customer service at this location could be better for what is and what should have been a straightforward request for assistance from a PAYING customer. Upgraded my mother's (65+) phone recently. Went to Best Buy (online) for a complete set of device protection ($112 for glass, case, and camera lens). I told my mom, when you pick up the items, please ask them to install the protection items for you, which was my experience when I purchased my items from Best Buy (in-store). Unfortunately, my mother did not have a good customer service experience as they wanted to charge $7.99 per item (or $24 + tax) to install for a senior asking for assistance with her technology/hardware. They did mention that in-store purchases are at the discretion of the sales associate/geek squad if they want to charge for install. Sounded like based on my mom's account that the young woman who assisted with the glass install was not great with her customer service either. So now Best Buy got their $8 for the glass install but now I'm not going to Best Buy for the Microsoft Surface Pro or Surface laptop that I am planning to buy. It's simple just install the señora's glass and case and don't charge her for it.

Had a fantastic experience shopping here! The staff was super helpful and knowledgeable, making it easy to find exactly what I needed. They had a great selection of products and even some fantastic deals. Will definitely be back!

The place is very clean the people are very courteous. They dont have a big selection of laptops, that was the reason of my visit. Most of the buying, you have to do it on line now. The modernization and technology is really catching up and making thing easier.

Incompetent staff outright lying about the reason for a return denial