Good prices, very attentive staff. Good experience
TV specialist here is ann absolute joke! They guy sold me a defective model , if you look online the reviews for this TV where bad , I didn't bother to check because I paid 3 thousand dollar's and figured that by paying so much I would be getting good quality equipment the equipment is good quality, but the model is defective and it keeps breaking. They need to train this guy to do his research before selling TV's to people who are barely getting making it paycheck to paycheck! Please no not tell me to follow up on social media I do not have social media , I want accountability for the lack of responsibility and common sense this employee and company has! Samsung just keeps sending me the same model broken TV and the new ones just keep breaking , I have had 3 new TVs and they all broke witch means this model is defective!! Please help me because if you do not help me. I will start a lawsuit against you!
If i could, i would definitely give them a zero. The people out front are sending you to the register and the people at the register are sending you to the people at the front. No one is willing to help. At the register the girl was extremely rude. What a waste of time and money!
Response from Best Buy
April 21, 2025
Hello,
Thank you for the review. I can certainly understand your frustration with the customer service you are describing. We never want to make it difficult to receive help in our store. I regret to learn this was not the case for you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 65064670.
Regards,
^Kristy