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Frequently Asked Questions About Best Buy Eastgate

How do I check product availability at the Eastgate Best Buy?
How do I check my order status?
My local Eastgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Eastgate stores’ holiday hours?

Recent Reviews

4.1
(2526 reviews)
Clay P
February 13, 2025
5 out of 5
Diana, Wilson, and Ben made sure that I was taken care of completely on upgrading my AirPods. Greatly Appreciated!
Christa L
February 02, 2025
5 out of 5
Great customer service
Jannette M
January 28, 2025
1 out of 5
So i bought a refrigerator from best buy and it's not even a year old and stopped working. So I call setup an appointment for them to come repair it but no call back they didn't show up for 3 appointments. Lied and said they have left messages and that hasn't happened. Then was told on the phone with management to come in to the store to figure out when I could get help with a replacement or exchange for the refrigerator but got there and was there for over an hour to be told there isn't any thing they could do even though they told me to come there to sort it out the manager of geek squad lied and said he called me and never did . WARNING YOU WILL GET THE RUN AROUND IF YOU NEED A REPAIR OR SOMETHING OF THAT MATTER. VERY HORRIBLE CUSTOMER SERVICE. They have no communication between there staff. So beware of this and save your self the headache of this.
Response from Best Buy
January 29, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my services will be rendered as indicated when they were originally scheduled. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64747703". Full Name E-mail Address Phone Number Regards, ^Josh
Kimmarie B
January 26, 2025
5 out of 5
Went to look at tvs. Sales person was kind and very informative

About Best Buy Eastgate

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