Frequently Asked Questions About Best Buy Eastgate
How do I check product availability at the Eastgate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eastgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eastgate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eastgate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2619 reviews)
Connie S
September 18, 2025
5 out of 5
Service was quick and helpful.
Scott H
September 10, 2025
1 out of 5
Closed earlier than expected
Shawn P
September 07, 2025
1 out of 5
Don't come here unless you want someone to pressure you for 15 minutes about some Best Buy Warranty. Should have just bought online.
Response from Best Buy
September 08, 2025
Good morning,
Though our Geek Squad Protection plans do have many great benefits, we realize they may not be right for everyone. Hearing that you were being pressured so much isn't something we like, and we'd like to learn more about this. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/9lbm8p), Twitter/X (https://bby.me/4a4yyr), or Instagram (https://bby.me/io1b7m). Please also mention your "Google review #40918" in your message.
Susan S
September 07, 2025
5 out of 5
They have a lot of staff and everyone of them that walked by me asked if I needed help. Amazing customer service. Although the geek squad guy seemed a little irritated that he had a line of people upon opening.