Very helpful staff and lots of selection
They were friendly and helpful without being pushy or whatever. Didn't bother me while I was just browsing through the aisles.
I came in on Sunday 3/30/25 to get a battery replacement with my iPhone 13. Apple places a hold on it (unknown reason still as the Geek Squad said they hadn’t ever seen the issue before) and after the initial call to tell us about the hold, we were left in the dark until today Tuesday 4/1/25 when we discovered the repair was finished through the website. We had tried to contact the store numerous times only to be sent to a call center and never speak to anyone in the actual store. Upon pickup of my phone, my fiancé asked for my charger back (as the online checklist said to bring it) and they gave us the wrong one which isn’t even efficient for my device, so I now have to buy a new one from a different store. We travelled over an hour one way multiple times for a 1/10 experience.
You will be kept in the dark through lackluster team communication and hopefully it isn’t an Apple product, which adds a whole other awful layer to this whole thing.
Response from Best Buy
April 02, 2025
Hey there.
Thank you for your review, Savanna. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 64996035.
Kindest Regards,
^Vanessa
Best buy is turning into an a ignorant democrat business. Took back a ps4 controller and they charged me $9 to get a new one even though i have their total tech stupid plan. I usually spend a lot of money there i will no longer shop at best buy the can such a big one. So no i do not recommend this democrat store.