Best Buy Eastgate

I want to warn others about my recent experience at Best Buy Eastgate. I purchased an 83″ open-box TV for over $2,000 with a 5-year protection plan — a huge purchase I was excited about. Over the next month, Best Buy repeatedly delayed delivery without warning, then canceled two full-day (7 a.m.–7 p.m.) delivery windows less than a day before expected delivery, costing me days of work. Finally, my order was canceled altogether after 3 1/2 weeks of contacting outsourced support customer service to make sure I was not continuing to schedule around a delivery that wasn't going to happen. In the meantime, I made multiple 40-minute drives each way to the store, purchased expensive mounts, and rearranged my room based on the TV I believed I had secured. Instead of honoring my purchase, the store gave me a worse model, charged me an extra $150, and removed my protection plan. By now, I could have bought the same TV from another retailer and been enjoying it for a month. Instead, I am waiting on a delivery of an inferior set that might occur on September 9th. Almost 5 weeks from the time I handed Best Buy over $2000 dollars. On August 27 I visited the eastgate location in cincinnati ohio to speak to someone other than the horrible customer support line that repeatedly gave me false information over the past month. The store manager had me wait approximately 4 hours before sending an employee over to me right before they closed to offer me an inferior television while indicating their frustration and confusion. It was obvious the manager and employees expexted and desired that i left without any resolution. It wasn't particuarly busy inside the store. When I had calmly asked for the regional managers contact information, store employees told me that "they didnt have it" and "the person who has it is not here right now"(??). After waiting a month with over $2k floating around, you'd think offering some way to contact anyone with the slightest incentive on making sure this transaction and delivery was actually completed would be met with sincerity and not hostility. Best Buy should make this right by providing the original TV or a comparable/better replacement with the 5-year protection reinstated. At the very least, a hefty discount should be offered to make up for the wasted time, money, and effort this has caused. I’ve been a loyal Best Buy customer, but this has been one of the most exhausting and disappointing retail experiences I’ve ever had.

Friendly staff, great products!

They were the only place that had the charger I was looking for, so I was happy about that. However it costs $90.

Paid for a new computer that was supposed to arrive at my house by mail. After 10 days, I went back to the store to find out where the computer was and they told me that it would arrive the next day. It did not. I went back to the store and they told me that they cancelled my order.