Best buy is turning into an a ignorant democrat business. Took back a ps4 controller and they charged me $9 to get a new one even though i have their total tech stupid plan. I usually spend a lot of money there i will no longer shop at best buy the can such a big one. So no i do not recommend this democrat store.
Bought 2 Iphone 16's and 2 Apple watches. The Best Buy sales person (Brad) who was also the Verizon expert advised that at the end of all of this, our monthly expense would be a "few dollars more than currently being billed. After trade in's of Apple Phones we are now paying almost $40/month more than were paying. This translates to over $1,200 more during the 3 year obligation we now have. Additionally both Brad and his manager told me the resolution belongs to Verizon, not Best Buy. I went to Verizon and they said we have nothing to do with what Best Buy tells you during the purchase process. Bottom line, is that Best Buy has lost a Customer that has spent over $15,000 in TV's and Sound equipment over the past 5 years. Very disappointing. Beware of the Best Buy Sales guys and make THEM, sign something for you which represents what they told you the price will e.
Response from Best Buy
March 24, 2025
Hello, Steve,
Thank you for sharing your feedback with us. I understand where you’re coming from, as it’s never pleasant to find new surprise charges. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this looked into further for you.
Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. http://facebook.com/bestbuy) with the order number, along with your full name, phone number, and e-mail. Also add Google Review 64963434. We look forward to hearing from you.
Kind regards,
^Deysha
Found what I was looking for
Very disappointed in the product I recently bought, and the support behind the product. Finally, I do not feel they were forthcoming here with their solution. Disturbing experience and it’s still not over.
Response from Best Buy
March 20, 2025
Hello,
Thank you for the review. I understand your experience at Best Buy may not have been a reflection of the expectations we have in place. I would feel disappointed, as well.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64951260.
Regards,
^Kristy