Horrible service, asked an employee a question and he just walked off. Found thr manager and began to ask for help and the manager said he was busy and walked off.
First and last time going to Eastgate best buy. If micro center had my product in stock even if they would've had it within the week I would of waited to go there. Actually the first time I've had reverse customer service at a best buy, meaning zero instead being asked every 10 minutes.
Response from Best Buy
August 06, 2025
Hello, James,
Thank you for reaching out to us here on Google and sharing your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 25502.
Facebook (https://bby.me/s2hvvd)
Twitter/X (https://bby.me/mbnwm8)
Instagram (https://bby.me/rpispq)
We look forward to assisting you there.
Regards,
^ Brandon
They were able to replace my phone after a week of dealing with Verizon that couldn't with insurance. Thank you Best Buy.
Any time you call to try and get any information from an in-store associate you just get routed across the world to a dodgy Indian callcenter and you get to talk to "Michael Smith" who barely knows English and needs your full name to even patch you through to the store.
When he finally does patch you through, it just says they'll call you back within two hours and they don't even after five and they're closed.
DO BETTER.