Frequently Asked Questions About Best Buy Eastgate
How do I check product availability at the Eastgate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eastgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eastgate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eastgate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2526 reviews)
Clay P
February 13, 2025
5 out of 5
Diana, Wilson, and Ben made sure that I was taken care of completely on upgrading my AirPods. Greatly Appreciated!
Christa L
February 02, 2025
5 out of 5
Great customer service
Jannette M
January 28, 2025
1 out of 5
So i bought a refrigerator from best buy and it's not even a year old and stopped working. So I call setup an appointment for them to come repair it but no call back they didn't show up for 3 appointments. Lied and said they have left messages and that hasn't happened. Then was told on the phone with management to come in to the store to figure out when I could get help with a replacement or exchange for the refrigerator but got there and was there for over an hour to be told there isn't any thing they could do even though they told me to come there to sort it out the manager of geek squad lied and said he called me and never did .
WARNING YOU WILL GET THE RUN AROUND IF YOU NEED A REPAIR OR SOMETHING OF THAT MATTER.
VERY HORRIBLE CUSTOMER SERVICE. They have no communication between there staff. So beware of this and save your self the headache of this.
Response from Best Buy
January 29, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my services will be rendered as indicated when they were originally scheduled. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64747703".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Kimmarie B
January 26, 2025
5 out of 5
Went to look at tvs. Sales person was kind and very informative