Best Buy Victor

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Went in for some Geek Squad help. The lady who assisted was very honest that with the age of our laptop it might not be worth bothering to get it repaired, didn't pressure us into making a purchase right then but did tell us how to get started buying one from best buy when we felt ready.

Went to Best Buy 3/28/2025 to purchase a home printer, went to the area where the printers are on display, after looking at the products on display my wife ask an employee of Best Buy if we could get a sales person. After waiting another twenty minutes with no help, We decided that Best Buy ( LOL) really doesn't care if they sell anything or not. Best Buys lack of customer service was ABSOLUTELY TERRIBLE!!! NONEXISTENT!!! My wife and I went right down the side walk to STAPLES and were asked upon entering the store what were we interested in, that employee stated that a sales associate would be there shortly. Within five minutes a very knowledgeable and polite young man asked if he could help us. We bought a printer from STAPLES after Nick answered all of our questions. Bottom line is that Best Buy ( Victor NY ) has ABSOLUTELY TERRIBLE customer service. Every time we have gone to the Victor NY store it is the same. We will not shop there again.

Bought a dishwasher with a 2 year warranty only for it to stop working barely a year later. I have called Best Buy 5 times now and LG once, spent half a day on hold talking to person after person, told to try all different things that didn’t work, originally was told it would cost 350 to fix a 450 dollar year old dishwasher that was under warranty, then was told to call other people, called other people, got hung up on, eventually spent 50 dollars to have someone come look at something under warranty, then found out the appointment was set up for the wrong address after being told it would be at the right one, called back, another 20 minutes on hold, cancelled and remade the appointment (for a later date now) for the address they said it was originally going to be at. I hate this store so much. I’m praying they come fix it and I never have to deal with them again