Best Buy Victor

Went to purchase printer. Clerk knew very little about them. Picked one out and check out gentleman knew more about it than the other clerk. Needed USB chord. He called a clerk and it was quickly brought to the counter. Directions to hook it up were fair.

I walked in with someone with a wifi problem. The man behind the counter had an awesome attitude. He was what customer service is all about. Good attitude, helpful answers, and good work ethics. He tried to get the wifi started and couldn't. The man I was with was ok with that and off we went! My client was happy and that made me happy!

The attitude of the staff that we encountered at the Victor, NY, on Sunday, November 10, 2024 was simply astounding. We went to look at and probably buy a refrigerator and a dishwasher, and possibly other kitchen appliances.We spent at least 45 minutes in the appliance department and never saw a salesperson. At least three other customers came and went out of the department, too . When we decided to leave, there was an associate at the front door who asked if we found what we needed. No. Then he told us that we were supposed to check in when we came in the store to get in the "queue" . How would we know this? There was no one at the front of the store to tell us that, and no signage that indicated that. When I asked to speak to a manager, it was almost as if it was a joke. The person who came up was a department manager and again he insisted that we should have signed in. At that time he wanted to know if we wanted any help . No, by that time we had already spent an hour in the store and we wanted to go home. When I told him this is why people shop online and don't come in the stores ,he said, "Actually we've been pretty slammed the last couple of days." That's awesome, but this is someone who won't be back. As long time customers of Best Buy, this situation is very disappointing. Since associate attitude begins at the top, I will be surprised if there is any follow up .

Friendly staff. Helpful