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Best Buy Victor
Services Offered
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Frequently Asked Questions About Best Buy Victor
How do I check product availability at the Victor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Victor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Victor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Victor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1841 reviews)
Sue H
January 14, 2025
2 out of 5
Just purchased the AirPods 4 in Victor, NY. I specifically asked at checkout if they came with a charging cable. The answer was yes you just need a wall charge. Got home and no charging cable. For almost $200 you would think they would include the cord. Be careful what you purchase from that store and the answers the sales people give you. Should have looked it all up right st the store. I called to let them know. They said maybe we could offer you a discount on a cord!
Response from Best Buy
January 14, 2025
Hi, Sue,
Thank you for sharing your review with us. We understand how important it is to get the correct information, to ensue you have everything you need to enjoy your new AirPods. We would like to follow up with you about your experience.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64678310" in your message. Thanks!
Regards,
^April
Samantha C
January 12, 2025
5 out of 5
As soon as I walked in, I was greeted and assisted immediately. I did a store pick up. There was no line and the staff were helpful and kind.
Nick E
January 10, 2025
1 out of 5
Don’t go to Best Buy unless you want to be treated like you unwanted made an online appointment worst customer service ever picked up a ps ps portal never buying from that location ever
Response from Best Buy
January 10, 2025
Hello, Nick,
Thank you for leaving us a review. It should be easy to obtain support, and it is regrettable that this was not your experience. We value your feedback and wish to officially document your interaction in our corporate system. If you could, please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64665081" when reaching out to us via social media.
Thank you,
^Ruby
Dan S
January 07, 2025
1 out of 5
They lost a $3,300 computer that I sent in for Geek Squad repair and only compensated with in-store credit. I pay $150+ a year for Total Tech membership so I can get repairs and GSP claims if I need to. They spent more than a month “figuring out” where it went, only to tell me that UPS lost it (even though tracking said it was delivered). Many hours spent back and forth between customer support. In the end, all they could offer me was IN STORE CREDIT for the item they were offered compensation from UPS for. Oh and now I’m “out of claims” for my total tech membership. I don’t feel adequately compensated. I feel like they stole money and time from me. Don’t send your computers in for repair here, they might steal them and offer you in-store credit. I was advised it wasn’t the first one they’ve “lost”.
Response from Best Buy
January 07, 2025
Hello, Dan.
Thank you for taking the time to share this review with us, although we hate to hear it is due to a negative experience. We can understand your feelings here and would like to ensure your feedback is formally documented within our Corporate system for internal review as well as assist in any way that we can.
Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Please also include Google Review number 64653484.
Best,
^AllisonS