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Best Buy Port Arthur
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Port Arthur
How do I check product availability at the Port Arthur Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Port Arthur Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Port Arthur stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Port Arthur Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1355 reviews)
Rebecca L
February 25, 2025
5 out of 5
Bought a new TV
Ann D
February 15, 2025
1 out of 5
I purchased a Geek squad warranty, I have spent over 12k dollars worth of appliances for my new home. I had a Frigidaire refrigerator go out after 15 months. I called to get someone to come out to repair. I was told I had to pay a service fee of 107.00 to have someone come out. They looked the refrigerator up and after paying my fee they made an appointment. When the service tech arrived 2 days later I was told I did not have a warranty on that refrigerator. I asked how they found the refrigerator 2 days earlier, after looking they found the refrigerator under my daughters account. When I purchased the refrigerator it was under my telephone number, I gave them my daughters number to call when they were ready to deliver because I would be out of town. I showed them all of my receipts including the one I purchased the refrigerator and they all had the same credit card number. But they would still not honor the warranty after admitting I had purchassed it saying they could not transfer to my account. I have paid 2 years geek squad protect and a service fee totaling 485.00. I will never go back to Best Buy to purchase anything, they do not value you as a customer.
Response from Best Buy
February 16, 2025
Hello, Ann.
Thank you for taking the time to reach out. We would like to take a look into this for you and assist in any way that we can as well as formally document your experience. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64817835.
Best,
^Allison
jacob r
February 13, 2025
1 out of 5
I have shopped here a lot for years but never been insulted by a cashier when I did not want to buy the warranty. She said, " Well, don't be that guy who brings it back on day 15, all broken." That was a cold jab and a poor excuse for customer service.
Response from Best Buy
February 13, 2025
Hello, Jacob,
Thanks for reaching out to us and providing your feedback. We strive to provide great customer service, and this is definitely not how we should treat a customer. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64810760". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
David B
February 12, 2025
5 out of 5
The staff is extremely knowledgeable! I recommend Best Buy to everyone.
I was able to accomplish the entire transaction online.