Best Buy Tuttle Crossing

To say we had a disappointing experience with Best Buy is an incredible understatement. We recently moved to the Dublin, Ohio area and wanted to update our new home with some new appliances (microwave, dishwasher, oven, and refrigerator). We ordered these appliances back in May, giving ample time for Best Buy to be fully prepared to deliver all appliances in full and on time. About a week ago, we were successfully supplied our dishwasher and microwave, with a refrigerator scheduled to come the same day. To our dismay, the refrigerator did not come that day, as the Best Buy customer service associate described as “a member having to leave due to a family emergency”. I can totally understand family emergencies being an issue and a holdup, however, we should not be the ones who have to contact Best Buy. Best Buy should be in contact with us the second they find out about the issue. Instead we had to reach out and they were unwilling to cooperate with a quick resolution. The refrigerator was now estimated to be delivered on 7/18, over a week from the original date of delivery. It is hard to conduct normal daily activities without a refrigerator. A day after the original date of delivery for the Refrigerator, we were notified that the Oven will now be undeliverable until 7/31 due to a warehouse accident, a much unforgivable excuse than a family emergency. We cancelled right away and went with Home Depot for our oven, who we have had a much better level of communication with, and went expect to receive our oven later today. Our refrigerator on the other hand was supposed to come today from Best Buy, but once again, we had to reach out to Best Buy to confirm, and they let us know that there is no teams available to deliver and install the refrigerator. We did not hesitate to cancel the refrigerator delivery as well, which was now going to be rescheduled to 7/24 (2 weeks later than the original delivery date). Not only will we no longer use Best Buy for appliances, but we will avoid Best Buy at all costs for all of our electronic and everyday needs. Extremely unreliable service, and extremely frustrating company.

Ana is truly the best customer support technician at this store! She was the only one who knew exactly how to address my concerns about potentially being hacked on my iPhone and Apple Watch. Her knowledge, patience, and professionalism were outstanding. If I could give her 10 stars, I absolutely would! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Highly recommend her support to all my friends and family 🙏🏻🙏🏻🙏🏻

The worst place and experience 😡 I bought a TV on credit. I went to the store and paid $200 cash. They said wait 2-3 days and the money would be credited to the account. 2 weeks passed and the money still hadn't been credited to the account. I went to the store and they said they couldn't help me and they were so sorry 😡 I don't recommend this store to anyone.

Quick and easy.