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Best Buy White Marsh

4.0
(3276 reviews)
5200 Campbell Blvd
Nottingham, MD 21236
(410) 931-3107
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Recent Reviews

4.0
(3276 reviews)
J H
July 07, 2026
1 out of 5
The worst experience ever. Did a trade in online to receive a substantial trade in offer. Get to check out and the employee that helped me said that the trade in offer disappeared. BS. He didn't know how to fix it. Then tried to return it and have me to repurchase. No No. Needless to say I didn't get my $500 trade in credit.
Jamie L
July 04, 2026
3 out of 5
Service was not helpful at all.
Response from Best Buy
July 04, 2026
Hello, Jamie, Not getting the support you needed at our Nottingham, MD location can be difficult. We would be glad to assist you if you would like to reach out to us on any of our social media profiles below with Review 182422. Facebook (https://bby.me/jmcA0x) X (https://bby.me/XDBHtm) Instagram (https://bby.me/l9nLip)
A M
June 28, 2026
1 out of 5
Went in to see if i could exchange an item today, girl was nice but not knowledgeable AT ALL at her job, and i try to give people grace when i can tell they are confused…. But she put my item in as a return when that isn't what i wanted, then proceeded to tell me that i cant have my item back because SHE made a mistake!!!!! Awesome!!!! Asked for a supervisor so i could talk to someone who *might know what they are doing and all she could do was smile in my face and tell me that i cant get my item back because her staff doesn't know what they're doing. Big thanks guys. Crazy thought….have the more experienced staff to deal with exchanges/returns???? Update: police had to be contacted because they wrongfully retained my property!
Response from Best Buy
June 28, 2026
Hello A Moon, We can see why you’d be upset, returns are usually a quick and easy process, so we can understand how you feel. We would like to see if we can help in any way. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #179592 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/OvLdh6) • Twitter/X (https://bby.me/A3q8lp) • Instagram (https://bby.me/ucowqj)
John W
June 22, 2026
2 out of 5
This BestBuy has gone down hill. Staff varies on store knowledge and what they have to offer. It's usually cheaper elsewhere despite the name. This BestBuy used to be great and used to be a spot people would always check out.
Response from Best Buy
June 22, 2026
Hello, Thank you for the review. We understand your concern with knowledgeable advice. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 175649

About Best Buy White Marsh

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