Went here to see if they had any deals on kitchen appliances. Very polite staff and helpful.
It's best buy of course 5
Thomas the salesman was very helpful and provided much insight when helping pick out my purchases!
I had a deeply frustrating experience at the Best Buy at 5200 Campbell Blvd, Nottingham, MD. I went to return a Samsung Galaxy S25 Ultra I had purchased from another Best Buy location. The sales associate at the register repeatedly ran into issues requiring a manager override. Unfortunately, the manager’s behavior was both unhelpful and dismissive. Rather than assisting directly or providing a clear explanation, he spoke only to the associate, even pulling them aside privately while I was left waiting. The manager ultimately refused to process my return, citing "policy" issues tied to a free promotional item, and said I’d need to return the item at the original store or request a shipping label.
After calling Best Buy’s 1-888 number, I was told that any store could and should have processed my return, and that the override should have been completed. This entire situation felt more like the store’s attempt to avoid taking an expensive return than a genuine policy issue. I left the store feeling disrespected and frustrated.