Best Buy White Marsh

Whoever this “JP” is needs to have his tail end canned. Sarcastic and nasty tone… Someone should tell him that the customer is why he gets his $15 an hour. His manager was just as useless sending us back to deal with “JP”’s attitude. I am an 18 year Verizon customer simply trying to get new phones activated that both have two lines…. Had I not called Verizon customer service they would have lost us to AT&T and it would’ve been Best Buys employee “JP”s fault. If you’re going to keep him, stick him in the stock room and keep him there

Went to research an over- the- range model microwave. Very few employees on the service floor and those who came near would not even make eye contact. Was told to wait at the service desk in that department for help. Eventually, a young employee asked what we needed. He said he didn't know much because he was new. His name was Gio. He used the computer to get information on models. When I did decide to buy because they did offer installation and take away the old,he called over another more experienced employee to help. I would give Gio a 5,not the store. l

Wow what a experience. Quickest phone purchase and activation in my lifetime. Top notch service. Chris the manager was on point and so helpful !!

It was a very unpleasant shopping experience. I had been a customer at that location for years. However, the store is not what it used to be. Now the conditions such as under staffing, and the absent presence of a store manager to problem solve issues. There were no managers available to share my poor encounter with a young person in a kiosk. I asked if after waiting nearly 30 minutes, a sales person could assist us. We are two seniors looking to buy a TV on sale. Despite the excellent sale price on the item, it was the absolute worst customer service and I will look for another location! Also, with only two cashiers, I had to wait in line just ask for the manager on duty. who never came to receive my complaint. There are no carts for shoppers who need options to move around the store, such as those with impairments or disabilities. Best Buy offers a wheelchair and there was only one wheelchair. The ADA requires reasonable accommodations for people with disabilities. Best Buy, as retailer does not appear to desire special needs shoppers. Honestly, I have lost respect for this retailer in White Marsh. Please, please, please! Choose another customer-focused location and hopefully receive a five star experience. After years of loyalty to the White Marsh location, there is no way I will continue shopping there. I felt ignored because I’m a senior person who walks with a cane and there was no place to sit except on the toilet!!!