Best Buy White Marsh

They have car chargers for $4.99 online but only choose to carry more expensive (and less powerful) brands

Bought HP ink cartridges. Upon installation, one of them was defective. 60 dollars is a lot to waste so I took both the open cartridges to the store for a resolution. While their policy for consumables is no return, one of the managers was able to accommodate for a replacement. Just installed the new ones and they work. Would like to appreciate your exemplary customer service to you and your team.

I recently purchased a tv from the Best Buy in Columbia. I did curbside pick up and the associate put the tv directly into my car. The next day I hung it up and it was completely shattered. I realized Columbia did not have any others in stock so I called this location and was informed them of the situation, they confirmed I could come to this location with the broken tv, return it & pick up the new one. I confirmed this twice on the phone to ensure they knew all the details. They even said they’d hold one that would be ready behind the desk. I repackage the Tv, put it back into my car and drive 25 minutes to this location. I carry the TV inside, no one offers to help me. I am told to wait in line for the register. Once I get to the register the worker unboxes the TV. He asked if the associate at Columbia put it into my car I said yes. He then says his Manager informed him I can’t return it there. I asked to speak with the manager who was so dismissive. Informed me due to “policy” a broken TV needs to be returned where it was purchased. He said cameras and an investigation would need to be initiated by Columbia location and there is no way to return it at this location. He then walked away with no further assistance or help except that I should “go as soon as possible.” Did not offer to rebox the tv, or call to assist me at all. I asked him if he knew if Columbia could process the refund immediately even with this said “investigation” which he said “maybe if they aren’t busy.” I stood there next to my broken TV, that I had no involvement in breaking waiting for help to rebox it for 15 minutes. Was ignored by the associate who originally helped me however he had the remote so I couldn’t just leave. Another WAY NICER and helpful associate came over who was not involved at all and helped me within minutes. I wish I got his name. I then drove 45 minutes to the Columbia location where I was able to return the TV in 1 minute with no questions asked of “investigation/ cameras to be watched” needed. I will never go back to Best Buy, especially the Nottingham Location. The manager was rude and dismissive. He told me I “probably talked to the call center who doesn’t know the policy” then maybe they should educate the call center for the store they work for. I also called the store number directly so unsure why I was given misinformation. I was there alone and didn’t offer any help or guidance. I was noticeably upset as now I’ve driven all over the place carrying a TV around up and down the stairs etc. Best Buy is a nationwide corporation and there is absolutely no reason I shouldn’t have been able to return my tv that they SOLD ME SHATTERED at a different location. What if I moved with this TV and was no longer in the area? Such bullshit. Returned and went straight to Target. Don’t plan on ever going to best buy again.

This company is so arrogant you can't even talk to someone at the store. You get someone who seems to be in another country. When I called, the man eith a heavy accent told me they were not at the location. When I explained I needed to speak with someone at the location, he said they couldn't put me through because "they don't take calls." Imagine that, running a business but you don't take calls! I am rethinking my warranties with Best Buy as I've learned about skillful local repair people who aren't nearly as expensive as if you had to pay out of pocket at Best Buy, and you can actually speak with them on the phone because they aren't too good to take your phone call. The call center guy also said the Geek Squad desk can't wait for you for more than 5 minutes. They already take days before you can bring a broken item in despite having a warranty that you paid for. When you go there, you have to wait way more than 5 minutes for them most of the time, in a long line, and it's not like they sit there with nothing to do if you're more than 5 minutes late. So your appointment time isn't honored on their end. I am so over companies and businesses acting as though their time is so valuable that your time doesn't matter in this way. A 5 minute grace period and then they can't possibly take you despite them taking people and lining them up and making them wait holding their heavy items for extended periods of time despite having an appointment, and people without appointments in the same line. Then having the arrogance to say they can only wait for 5 minutes! Heck, I spent 5 minutes wasting my time arguing with their computer that I didn't want to have a desk repaired and I wanted to talk to a person, that before I could even get to the lousy call center. I can't believe that's why I tried to save money in this way. This is 2025. Didn't businesses figure this out about 15 years ago, that human beings don't like these call center setups? Studies have found it's one of the biggest sources of customer dissatisfaction - offsite call center help. There's no way Best Buy could have not known it would decrease customer satisfaction significantly but they thought it was worth it apparently. I'm not going into the joy of setting the appointment in the first place. They even tell you in an email they sent to avoid a reschedule my making sure you do some things ahead of time so they really just want us all to be like steps on an assembly line. I think if more people knew local repair people Best Buy's service desk would fail completely because they're terrible in how they do things. The actual techs are not terrible, but the company is. That call center model is so rude and so one-way and this is so well known that I hate even giving them one star. Normally I'm polite to customer service people because it's not their fault, but in this case this man actually said to me in a semi snotty tone as if it is perfectly acceptable that they don't take calls. Like they're the President. I wasn't nasty to the man but I did let him know it's a terrible policy and a terrible forcibly automated system, and saying they don't take calls when they are happy to take my money for doing nothing most months comes across very poorly. It's not good to run late but it happens sometimes and to treat customers who trust you with their computers and to give you their money in this way down to that warning in the email about avoiding reschedules, which shows they know that is I really upsetting thing to have happen and are even using it to hold over the heads of customers to give them to do what they want, these people don't deserve our trust or our money. We need to get away from these big corporations and find local businesses to support. That's my intention. I've given these guys enough of my money.