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Frequently Asked Questions About Best Buy University Ave West Des Moines

How do I check product availability at the University Ave West Des Moines Best Buy?
How do I check my order status?
My local University Ave West Des Moines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy University Ave West Des Moines stores’ holiday hours?

Recent Reviews

4.0
(2793 reviews)
Michael
July 15, 2025
4 out of 5
Recently had a MacBook repaired under warranty. Although the Repair process was covered and easy, the pick up was less than ideal. I made an appointment for 10:40AM. Arrived at the store around 10:30 Am. Walked around for 5 minutes looking at various items. Checked in and headed up to the geek squad desk for pick up. There was a line of 6 people. I had to wait in that line for 30 Minutes before I was able to let them know I just had a pickup. I do not blame the 2 guys working but what is the point of an Appointment if you still just have to wait in line? Customer service 10/10 Repair Process 10/10 Appointment value 1/10
Connor L
July 10, 2025
1 out of 5
Getting someone to help in laptops is a 40 minute affair. You have to hunt down 5 Best Buy workers all who will “send someone over” just to buy one. If I didn’t need it tomorrow I would have just bought the one off amazon.
Response from Best Buy
July 15, 2025
Good Afternoon, Connor. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#13853" for reference. You can find us here: Twitter(X): https://bby.me/asjfod Facebook: https://bby.me/nouc1b Instagram: https://bby.me/crhlpl Kind Regards, ^Trey
Paula M
July 03, 2025
4 out of 5
They were very helpful in the Geek Squad. I will say, definitely make an appointment before you show up. Otherwise you can be in for a long wait.
Joel K
July 01, 2025
5 out of 5
Clean store, helpful staff

About Best Buy University Ave West Des Moines

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