Frequently Asked Questions About Best Buy University Ave West Des Moines
How do I check product availability at the University Ave West Des Moines Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local University Ave West Des Moines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy University Ave West Des Moines stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the University Ave West Des Moines Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2793 reviews)
Michael
July 15, 2025
4 out of 5
Recently had a MacBook repaired under warranty. Although the Repair process was covered and easy, the pick up was less than ideal. I made an appointment for 10:40AM. Arrived at the store around 10:30 Am. Walked around for 5 minutes looking at various items. Checked in and headed up to the geek squad desk for pick up. There was a line of 6 people. I had to wait in that line for 30 Minutes before I was able to let them know I just had a pickup. I do not blame the 2 guys working but what is the point of an Appointment if you still just have to wait in line?
Customer service 10/10
Repair Process 10/10
Appointment value 1/10
Connor L
July 10, 2025
1 out of 5
Getting someone to help in laptops is a 40 minute affair. You have to hunt down 5 Best Buy workers all who will “send someone over” just to buy one. If I didn’t need it tomorrow I would have just bought the one off amazon.
Response from Best Buy
July 15, 2025
Good Afternoon, Connor.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#13853" for reference. You can find us here:
Twitter(X):
https://bby.me/asjfod
Facebook:
https://bby.me/nouc1b
Instagram:
https://bby.me/crhlpl
Kind Regards,
^Trey
Paula M
July 03, 2025
4 out of 5
They were very helpful in the Geek Squad. I will say, definitely make an appointment before you show up. Otherwise you can be in for a long wait.