Best Buy University Ave West Des Moines

We purchased appliances at the end of November. We paid for install of a washer, dryer, microwave, range, fridge and dishwasher. We have had 3 appointments and none of them have been completed. There is 0 communication from Best Buy. You are unable to speak to a supervisor on the 1800 number and unable to speak to the store directly over the phone or you’re told someone will call you back and they NEVER do. I even had the direct number to the installer who was installing the appliances and he told me he had to time to install them and Best Buy wasn’t able to schedule it. This is the WORST experience I have ever had. Appt 1, they just no call, no showed. Appt 2 the helper didn’t come back from vacation in time to complete the install safely. Appt 3, was just moved reschedule and we waited for over an hour to talk to someone with no avail. I’m so sad and angry. I do not want to cancel but at this point I feel like I spent $7500 for something I will never receive.

Great store! Picked up some Babmu labs 3d filament, they were due for a restock but still had a few colors. They also carry accessories for printers as well. Worth the trip for most of your electronics needs.

This has been one of the most frustrating purchasing experiences I’ve ever had. I bought a TV with scheduled delivery, made arrangements around the appointment window, and then—during the actual delivery timeframe—received notifications requiring me to reschedule. This happened three times over the course of three weeks, with no explanation provided. Ultimately, I was forced to cancel the order entirely. Even after multiple attempts, no customer service representative could explain what the issue was or provide a resolution. It also appears that Best Buy has outsourced its customer service overseas, and the language barrier made it extremely difficult to get clear information or resolve anything. I’ve used Best Buy for both personal and work purchases in the past, but after this experience, I’ll be looking elsewhere. It’s disappointing to see how far the level of service has declined.

Great place take time to answer questions buying PC