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Best Buy University Ave West Des Moines
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy University Ave West Des Moines
How do I check product availability at the University Ave West Des Moines Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local University Ave West Des Moines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy University Ave West Des Moines stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the University Ave West Des Moines Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2866 reviews)
Gerri O
February 05, 2026
1 out of 5
Set an appt in home (prepaid mine you)with Geek Squad for pc-printer issue...it was a no show. Had to call them to reschedule. No reason given. Reschedule for week & half later. Day before it rather than give the appt time they now say I have no appt and need to reschedule. So I did. Meanwhile I got aggravated and got the problem fixed otherwise so canceled Geek Squad and awaiting my refund. Do better. You guys used to be reliable.
Just noted the owner reply...i have dmed on Instagram. Also had sent a DM the other day on Instagram that got no reply.
Response from Best Buy
February 05, 2026
Hi, Gerri,
Thank you for sharing your review with us. Having your appointment cancelled twice, is not the ideal experience we aim to provide. We'd like to learn more about this experience and would be happy to look into that refund for you.
Please send us a private message on Facebook (https://bby.me/8xky6x), Twitter/X (https://bby.me/vfwm8w), or Instagram (https://bby.me/0v0kw2). Please be sure to include your Google review number, which is 113350. Thanks!
Zach C
January 28, 2026
1 out of 5
Can't get ahold of an actual person. The ai they use on the phone goes in circles, of your ai is "still learning". Then don't use it. Worst service I've ever seen.
Response from Best Buy
January 28, 2026
Hi, there. Thank you for your feedback. if you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!
Sam B
January 23, 2026
5 out of 5
Good store thay are real helpful
Raven B
January 13, 2026
1 out of 5
0/10 would not recommend geek squad service. They just rotate best buy employees. It is not real tech service. Terrible costumer service with zero urgency.
Response from Best Buy
January 14, 2026
Hello. To hear you did not receive the proper assistance from our Geek Squad is concerning to hear. We would like the chance to learn more and help in any way that we can. Please feel free to reach out to us using Google Review number 104476 on Facebook (https://bby.me/lslbo9), Twitter/X (https://bby.me/i7rf1g), or Instagram (https://bby.me/pw3j2n).