How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2719 reviews)
Tonya H
April 20, 2026
5 out of 5
Kyle was very helpful to us when purchasing a keyboard, mouse and looking at PCs. We will definitely be looking/asking for him for our next purchase. Was very knowledgeable about everything we were looking for he seemed very interested in his job when talking about the keyboards and just had a nice attitude if your looking for the same products definitely ask for kyle.
Eugene D
April 19, 2026
1 out of 5
Sold me a "new" dehumidifier that smelled awful like mold when I turned it on. It has dust on the inside where the air comes out and had a water mark in the area where you connect the hose.
I am livid.
Do you check returns?
D M
April 09, 2026
1 out of 5
Do not buy the Best Buy Total Connect- - they will over charge you and not fix your product. When you try to cancel they send you to a call center in South Africa. The call center agent has very limited information. Worthless plan. Start away
Michele S
March 27, 2026
5 out of 5
Did a great job getting my laptop setup. Thanks guys!