header_logo

More to Explore

Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2643 reviews)
Kristin H
July 06, 2025
1 out of 5
Very strange behavior by staff. They won't let you browse the store and require that you let them know what you're looking for, pay for it, and leave promptly. I'm know they probably have problems with theft but since everything is locked in a cage, you'd think it'd be possible to walk around and browse the items.
Denise C
July 06, 2025
4 out of 5
We ordered in line and picked up in store. We had a good experience. No issues and so far the pre owned item is working great.
Ricky R
July 03, 2025
1 out of 5
Delivery Driver customer service is horrible. The associate appeared to be under the influence of something & didn’t want to be at work. I had a washer & dryer delivered today and the associate states that he couldn’t attach the housing for the dryer which I purchased because the existing tube for the dryer was too short and he couldn’t touch it. He insisted I have the owner of the property have someone come out to take care of it which I did and they got it done in 5 mins. I don’t know who is training/hiring these individuals but their customer service is very poor. I paid for delivery & installation only to have half the installation completed correctly (the washer). I should be refunded for the dryer installation & materials.
Evan R
July 03, 2025
1 out of 5
Bought a TV online. Staff in-store said they'd ship it to me for free. Staff on phone said the opposite. Wasted hours of my life for literally no reason.

About Best Buy Durham

bestbuy.com