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Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2728 reviews)
Joe B
June 03, 2026
1 out of 5
Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
Parker B
June 02, 2026
5 out of 5
It's been a long time since I've been in this store. It's changed a lot, but the staff are very professional and helpful!
R K
June 01, 2026
2 out of 5
Tried to buy a phone and got pushed/bullied by a salesperson for 30 minutes trying to sell me at&t fiber internet. I almost walked out. I will buy online from now on.
Response from Best Buy
June 02, 2026
We understand the frustration when you felt you did not have a positive experience in one of our stores while shopping for a new phone. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/mItvZF), Twitter/X (https://bby.me/7wm23u), or Instagram (https://bby.me/Lcd5iF), and mention your Google review, 160016.
Stephan
May 25, 2026
5 out of 5
Good location and pleasant staff.

About Best Buy Durham

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