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Best Buy Durham
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2590 reviews)
Ryan W
January 18, 2025
3 out of 5
Older store that is in need of a remodel and some better inventory management. Had a very tough time, even with the help of employees, locating the item I needed. Fortunately the internet availability count for the store was correct.
Response from Best Buy
January 18, 2025
Hello, Ryan,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #647022772. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64702772
Thanks,
^Ezra
Madison S
January 18, 2025
5 out of 5
I placed an online order and not even 10 minutes later, it was ready for pickup! When I got to the store, I waited in my car for maybe 2 minutes before the employee brought it out. So efficient and easy!
Tyree S
December 31, 2024
1 out of 5
By far the worst customer service experience ever. Very disappointed in the sales associates gas lighting behavior when requesting assistance with a television. This particular Best Buy has the worst customer service experience from the moment you walk in. Save your self time and money go somewhere else where your valued as a customer.
Response from Best Buy
January 02, 2025
Hello and thanks for reaching out on Google, Tyree.
Shopping in our stores should be a pleasant experience and we understand the frustration when we miss the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64630258.
Kindly,
^Graham
Leeve
December 27, 2024
1 out of 5
Beware, I was scammed here!
The information on the website says one thing, but in reality, you get something completely different. I am extremely disappointed, and they aren’t even trying to help me.
I purchased a TV listed as being in “excellent condition,” but what I received was full of problems, wasted time, and frustration. They didn’t even include a cable for me to plug it in and check if it works. Now, they refuse to pick it up from my home, and I have to spend more time and effort fixing the mistakes made by the store. Absolutely terrible experience!
Response from Best Buy
December 28, 2024
Hello!
Thank you for your review. I can certainly understand how purchasing an open-box item that does not come in the listed condition can cause concern, and we always want to ensure all our customers have a clear understanding of what they're buying. While open-box items offer significant savings, we strive to be as transparent as possible about the condition of each item.
We appreciate you bringing this to our attention. So that we can properly document your concerns and provide any additional assistance needed, please reach out to us via Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport in a private message that includes your full name, phone number, and email address. Be sure to mention your Google review 64615798.
Kind regards,
^Pre