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Services Offered
Geek Squad Services
Apple Shop
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Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2643 reviews)
Kristin H
July 06, 2025
1 out of 5
Very strange behavior by staff. They won't let you browse the store and require that you let them know what you're looking for, pay for it, and leave promptly. I'm know they probably have problems with theft but since everything is locked in a cage, you'd think it'd be possible to walk around and browse the items.
Denise C
July 06, 2025
4 out of 5
We ordered in line and picked up in store. We had a good experience. No issues and so far the pre owned item is working great.
Ricky R
July 03, 2025
1 out of 5
Delivery Driver customer service is horrible. The associate appeared to be under the influence of something & didn’t want to be at work. I had a washer & dryer delivered today and the associate states that he couldn’t attach the housing for the dryer which I purchased because the existing tube for the dryer was too short and he couldn’t touch it. He insisted I have the owner of the property have someone come out to take care of it which I did and they got it done in 5 mins. I don’t know who is training/hiring these individuals but their customer service is very poor. I paid for delivery & installation only to have half the installation completed correctly (the washer). I should be refunded for the dryer installation & materials.
Evan R
July 03, 2025
1 out of 5
Bought a TV online. Staff in-store said they'd ship it to me for free. Staff on phone said the opposite. Wasted hours of my life for literally no reason.