Best Buy Florence

Visit very often, the staff is always amazing! AJ in GeekSquad deserves a raise! His customer service is OUTSTANDING!

Best buy was amazing. Great customer service manager went above and beyond to help me get my washer and dryer situated

My experience was really good when I meet a guy his name “Joseph” he’s really cool guy and he has a really good experience to answer any customer questions. He help me a lot. I really wanna thank the store because they have this guy and I wanna thank him as well. Thank you so much.

So I purchased a washer and a dryer on October 3, 2024 . At first, everything was great . Excited About my washer and dryer when I receive my washer and Dryer. The delivery guys damaged the washing machine and they had to return it back . so I had to purchase another one to come to my Apartment and I had to wait a week .when I received my second wash machine.it was leaking water everywhere in the front . . It was broken again by this time I had to go back up to Best Buy in Florence agin . talk to the supervisor( Jared Swanson ) ) the appliance category expert . At first, I explained to Jared what was going on with the issue with the washing machine . I did not know that the store was supposed to pay for the delivery which I paid for the delivery and then I had to buy the parts for the washer and dryer when it should have been already in it . Which I pay $75 for All . I will say this Jared was very unprofessional with his language also talking poorly about his employees right in front of me. The guy that sold me the washer and dryer . he Actually, very professional and nice about everything. With this other( Jared Swanson ) was not very pleasant to talk with at all like I said very unprofessional. it was supposed to come October 14,2024 on Monday ( but it never came ) .. so at this time I went back up to Best Buy in Florence talk to (jared Swanson ) I explained to him they never showed up. I don’t know what happened so he can tell he was aggravated and didn’t want to deal with me at all. that’s when He said he didn’t have time to deal with this other things to worry about , and I said, I’ve been dealing with almost with for almost month with washer machine. So I had reschedule again . Don’t get me wrong. I’ve always liked Best Buy‘s products over the years but this is absolutely the worst I’ve ever been with when the supervisor is very unprofessional cussing like a storm and tell me that he don’t have time for this. He has other things to worry about not right at all .. Very, very unhappy about the service I got from Best Buy at Florence Kentucky . That not it . I am Also dealing with My credit card that I signed up for back in October 3 .2024 and it is now November 6, 2024. Still not received it. I have called him three times to make sure the address was correct. It was. I was very unhappy about this shouldn’t be this hard. . you shouldn’t have people work for your company that talk poorly about other employees it’s very unprofessional and Jared Swanson needs to work on his communication skills and people skills out on the floor at Best Buy Florence Kentucky. So whoever is at the CEO or owner of Best Buy Company really needs to be going into their stores and making sure that there employees are very well professionally and willing to help customers and don’t give bad attitudes towards customers either. This picture below this . is the person that was talking very unprofessional and poorly towards me I hope you resolve this issue and make a better place