Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4287 reviews)
Jennaffer M
June 23, 2025
5 out of 5
From the time that I get greeted at the door, until I check out and leave, an employee is walking around making sure I have everything that I need. I also love the quick help from the live chat online.
Tim F
June 20, 2025
4 out of 5
Love to walk around
Converse J
June 19, 2025
5 out of 5
I always thought the Geek Squad would be very expensive for what they do. I do not feel that way anymore.
Customer service is a priority for these gents in Florence KY. To meet this goal they need us to make an appointment. They are very busy.
I just needed a battery replaced on my Iphone 11 pro max. Foolishly, I had replaced the battery at an unauthorized service center. The battery could not be recognized by the iphone.
The first thing Geek AJ did was run a diagnose on the phone to be sure it was OK. It was.
The phone was ready for me after only three hours as promised.
The technician discovered a mess inside including double sided tape. He was still able to replace the battery.
Moral: Use ONLY genuine apple parts and the Geek Squad is a bargain.