Keith is AWESOME! He helped me undo another shops terrible work and worked to get my new setup EXACTLY how I wanted it. Looks great, sounds great, and functions as it should.
Will absolutely use these guys again!!
Your prices are higher than Amazon! Spent hours on ur website and Amazon, saw ur reviews bad customer service in your store. Buying my Samsung phone from Amazon
Response from Best Buy
July 05, 2026
Hey there, Thomas,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/dGbf19), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#182865
Geek Squad told me to buy the wrong battery for my laptop and told me there was nothing they could do about it.
Response from Best Buy
June 29, 2026
Hello, Luke,
Thank you for reaching out to us here and sharing your feedback here. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 179920.
Facebook (https://bby.me/KcMWmP)
Twitter/X (https://bby.me/WxLEEf)
Instagram (https://bby.me/NEAGAc)
We look forward to assisting you there.