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GEEK SQUAD

Best Buy Annapolis

4.2
(1866 reviews)
2643 Housley Rd
Annapolis, MD 21401
(410) 571-9011
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Recent Reviews

4.2
(1866 reviews)
JUBILEE G
March 28, 2025
1 out of 5
If I could give no stars I would the communication is horrible the phone lines for customers service for products and rescheduling are terrible your Oder will get cancelled last minute you won’t get your money back unless you run around and make an issue no body’s can fix anything I would never order anything from BestBuy every again. Do better
Erin O
March 24, 2025
1 out of 5
We ordered a fridge from Best Buy over a month ago. They have cancelled and rescheduled the delivery five separate times, and we still don't have the fridge. Would not order from here again. Their customer service has been horrible.
Response from Best Buy
March 24, 2025
Hello, Erin, Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important a major appliance can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64962929 regards, ^Brandon
Meagan B
March 22, 2025
1 out of 5
Called to see if Geek Squad could replace a computer battery and was told yes and for $35. I ordered the battery and then called again and explained I had bought a battery replacement for my computer and needed it replaced. Appointment time three days later I took the computer in and they promptly told me they can’t replace batteries that the customer buys. I asked why I was told on the phone that they could and he kept cutting me off and saying they can’t. He couldn’t be still long enough to have a conversation with me, kept interrupting me when I tried to ask a question and walked off before the conversation was over. Very rude, couldn’t care less that two people had told me they could replace the battery and my time was wasted. I won’t return.
Response from Best Buy
March 22, 2025
Hi, Meagan, Thank you for taking the time to share this review here, although we hate to hear you were given conflicting information regarding the replacement of your computer battery. We understand your feelings here, and would like to get some additional details from you to ensure this feedback is escalated to the appropriate teams for review. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64957449. We look forward to hearing from you! Regards, ^Katie
Elizabeth D
March 20, 2025
1 out of 5
We went in looking for an item, and a male associate was super friendly at check out. However, the lady we asked for assistance had the audacity to refer us Total Best Buy Rewards members to Amazon for the said item. I did end up speaking to management regarding the request of this associate and informed him that this is why we as a nation struggle to work together these days is because people in general don't listen or are too preoccupied with their own agenda. I won't be dealing with negative feelings about this interaction, but will next time work harder to not interact with the female associates at Best Buy.
Response from Best Buy
March 20, 2025
Hello, Elizabeth, Thank you for leaving us a review. As a consumer myself, I understand the importance of both a positive and informed experience regarding the products available in our stores. At Best Buy, we strive to ensure all of our customers have a positive experience. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64950122" when reaching out via social media. Thank you, ^Ruby

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