Matt was really patient with us as we were trying to figure out what TV and sound system to purchase. We had a lot of questions and he was great. He was very thorough in his explanations. Thanks Matt!
I came in to compare the 41mm and 45mm sizes of the Garmin Venu 4. They had both of them on display, but they were tied down so I couldn't try them on, and an employee said he couldn't get them off of the display for me (but said to let him know if I wanted to buy one). Having a physical store is absolutely pointless if customers are just stuck staring at things they can't touch-- no better than looking at a screen. I left and will order online from Garmin instead of going through Best Buy.
Response from Best Buy
May 20, 2026
Hello, Jacob,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/zqrEQi), X/Twitter (https://bby.me/0QzPZI) or Facebook (https://bby.me/7llx6y) with the details of your experience. Also add Google Review 154891. We look forward to hearing from you.
Levi helped me pick a replacement for my 9 year old Chromebook. He was very professional and helpful in every way.
Shawna of the Geek Squad was amazing... VERY sharp and personable. (actually had a sense of humor so sadly missing in so many tech types) Fixed the issues I was having with my Lenovo (open box) recent purchase on the spot and went above and beyond taking care of us. Who the hell makes computer issues fun?? I think a raise, tropical vacation, or new car employee reward is well deserved, if Best Buy has ANY regard for their exemplary employees... (at the very least erasing her college debt...) Thanks Shawna!!