Best Buy S.E. Denver

I purchased an open box range that was supposed to be delivered on January 21st. They call me that morning informing me that the feet were broken during transit and said they would get the parts the following week. The following week on appointment day they said they hadn't received them and they wouldn't be in until late February/early March. I went in the store and the guys were able to get them earlier. Appointment set, then canceled for no reason. Another set, canceled again. They finally got it on the 5th try, which was the 5 day taking off work to make the appointments. This doesn't include all the time I spent going into the store as that's the only way I could talk to someone that spoke clear English. The employees at the Park Meadows location were really trying, but corporate was a disaster. The manager said they usually do 10% to 20% reimbursement for awful experiences like this and the snarky lady from corporate offered $120 for a $9,000 plus dollar range purchase. What a joke. These large corporations simply don't care about customers anymore. I will never shop at Best Buy again and will instead spend my money at small businesses. We need to rise up against these giant evil companies!

Well staffed, good selection. Joseph in the computer department was very knowledgeable and helpful.

Not super shocking, but laughably shady at the same time. The store manager of this location, JJ, allowed a couple to cut in front of a line of 75+ people who waited *hours*, with temperatures in the teens, for sought after Pokémon products and collectibles...she showed no care in the world for the people she completely ignored when it was brought to her attention. Regardless of it being a blatant lack of morals, anybody who complained to her about the line-cutters in that moment were told they'd lose purchasing privileges, with a smirk on her face as she stated this. Keep this is mind JJ- you slapped dozens of your patrons in the face today, and you did nothing to restore order or relieve the immense frustrations you caused for your customer base today, single-handedly....she displayed a complete lack of accountability- it's almost as if she knew these people & allowed them to burn the rest of us. Would absolutely never recommend this location again, and I've been coming here since 2005. Good work!

Always fun