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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Memphis
How do I check product availability at the Memphis Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Memphis Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Memphis stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Memphis Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3515 reviews)
Jack L
March 24, 2026
5 out of 5
Very Professional and caring service 👏🏿
KatherineAnn
March 23, 2026
1 out of 5
Went to purchase a usb-c cord for my keyboard but wanted to make sure I was getting the right one. Literally 4 employees walked right by me, no one offered to help or to see if I was doing okay. Another three people sitting at a counter laughing and hugging, another person walking by on the phone and was literally so close to me that I thought he was coming to help but instead walked right by and went outside. Went to the front of the store to ask for help and the woman sent out a page to the associates and still no one came. I should’ve just went to the Apple Store instead of wasting my time and gas going there.
**Update: I went to Twitter to contact customer service with the Google review number as instructed the very next day and received no response.
Response from Best Buy
March 23, 2026
Thank you for sharing this experience with us, KatherineAnn. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this addressed for you.
Please message us with the full details through our social media channels on Instagram (https://bby.me/9HdOBn), X/Twitter (https://bby.me/W5GOkm) or Facebook (https://wwwhttp://facebook.com/bestbuy). Also add Google Review 133903. We look forward to hearing from you.
Kerry H
March 15, 2026
1 out of 5
I wish I could give zero stars. I went to the store to look at washers and dryers, and I was ready to buy. Unfortunately, there was no one to help. Literally people wandering all over the store, looking for someone to help them to ask a question. I went to customer service and the lady just shrugged at me and said we are just really low on HELP right now. Don’t waste your time going to the store
Response from Best Buy
March 15, 2026
Hello, Kerry,
Thank you for reaching out to us here to share your experience. We understand how impactful excellent customer service can be in store, and we would like to take a closer look into this with you to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 129743.
Facebook (https://bby.me/LuObYN)
Twitter/X (https://bby.me/0lyPDn)
Instagram (https://bby.me/yy7Agz)
We look forward to assisting you there.
Brian U
March 14, 2026
4 out of 5
When buying a computer. Make sure they give you what you want.