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Frequently Asked Questions About Best Buy Mentor
How do I check product availability at the Mentor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mentor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mentor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2505 reviews)
Bob B
August 28, 2025
5 out of 5
So many people buy online. But if you want to see the tv in person before you buy it there's no better place. Every tv manufacturer on site. Great selection
Bob
August 10, 2025
1 out of 5
Walked in expecting to purchase 3 tvs. Left with nothing. No one was interested in helping just standing around. Didn’t even acknowledge me. Mind you one tv alone was over $3k the others I had not picked out yet. I’ll try mayfield if they fail I’ll just not use my Best Buy card and pay cash. What a joke. I run a few companies this is just a joke.
Response from Best Buy
August 11, 2025
Good Morning, Bob,
We certainly understand how you are feeling after not getting the assistance you needed when you arrived at the store to purchase new televisions. We would love to connect with you directly and work to assist you with these concerns. Please feel free to send us a private message via social media, so we can help.
- Facebook (https://bby.me/zlo7xp)
- Twitter/X (https://bby.me/xtq5pg)
- Instagram (https://bby.me/getuxk)
jackjack8330
August 06, 2025
5 out of 5
Staff was amazing got me in and out quickly helped me get through that process. Staff is knowledgeable and charming. Isiah got me to what I wanted instantly. Thanks team.
Gavin K
August 03, 2025
2 out of 5
I spent some valuable time on August 3 browsing through the 55” used TV selection before picking up an online order. There were only three used 55” TVs to choose from. When I tried purchasing an open box 55” TCL TV for $249.99 as advertised by the TCL 55” placard that was sitting on top of the box, the cashier scanned the box, it rang up around used at about $649. There were other brand new TCLs around the same $250-$300 price point.
The associate spoke to manager and they said they wouldn’t sell it for that price and only offered a little less. This was out of my budget range.
Talk about embarrassing and a waste of time, I walked out with no TV with my head hung low.
Response from Best Buy
August 03, 2025
Hi Gavin,
Thanks for sharing this review with us here. I'm concerned to hear about this recent experience that you had, and I can understand your disappointment that the TV you were interested in may have been priced incorrectly and was more expensive than you expected. If you'd like to share any additional feedback with us, or need any other assistance, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/fti1kk), Twitter/X (https://bby.me/xd8a3d), or Instagram (https://bby.me/wrlqqc). Please also include the Google Review reference number #24150.
Regards,
^Caleb