Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4831 reviews)
Nancy C
November 21, 2024
4 out of 5
Plenty of products. Lots of staff to help you find what you need. Quick check out.
Jason T
November 20, 2024
5 out of 5
I unfortunately do not remember his name but the tall gentleman with the white hair made my experience here wonderful. He made me feel personally cared about and went above and beyond to ensure I was able to get the right product for my needs. He even assisted with all things transportation. Store has great selection too I highly recommend
Bonnie C
November 18, 2024
4 out of 5
Great sales associates were very helpful. Bought a new tv with warranty.
Nicolas P
November 15, 2024
4 out of 5
More often than not someone is always there to help. They are busy so you might have to request someone meet you in an aisle or find someone yourself. This is a big store and understandably busy. This is the only location I visit and just like every other business not every visit is smooth especially during the holidays. No complaints here…