header_logo

More to Explore

Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5286 reviews)
Doug F
December 07, 2025
1 out of 5
Horrible! I checked the store inventory on a Samsung tv and it was in stock with a one hour pickup. I went online and placed the order. Two days later and no email or tv. After five attempts to speak to a human a guy told me it would be five more days before it was in the store. I canceled my order at got it through Amazon. Best Buy will not survive. Oh, it was $2 less with unpacking in my home. Screw BB!
Response from Best Buy
December 07, 2025
Hi, Doug, Thank you for sharing your review with us. We try our best to provide quick and efficient order fulfillment and would like to learn more about your recent experience. Please private message us on Facebook (https://bby.me/v3y8ix), Twitter/X (https://bby.me/qb76sb), or Instagram (https://bby.me/ogmlj6). Please be sure to mention "Google review 83249." Thanks!
Jay S
December 05, 2025
1 out of 5
Impossible to get a person on the phone, awful service. They bounce all calls to a call center who cannot redirect you to a store associate. Good luck if you ever have an issue. Would order from a locally owned business instead.
Hunter L
December 04, 2025
1 out of 5
Gave me a tablet with a damaged box in the locker. I went up to the customer service counter and the employees acted like I was bothering them for asking for an exchange for a tablet with a non damaged box. They weren’t friendly or apologetic at all. It’s employees like these that make people want to shop online instead…
xThisguy84x C
December 04, 2025
5 out of 5
The store items are reasonably priced. They did a good job making a larger poster board with my dog who passed, it wasnt too expensive and the staff are nice.

About Best Buy Knoxville

bestbuy.com