Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5478 reviews)
Jeremy W
July 12, 2026
3 out of 5
I dunno who this store is marketing to but their TVs are way more expensive than competitors. HD Tvs have gone done massively in price but they didn't seem to get the notice. Order online and avoid the overhead these box stores have.
Response from Best Buy
July 12, 2026
Hello,
Thank you for your review. It's important to get the best price possible, so we understand being price minded. If you are in need of assistance, want to know more about our Price Match Policy, or want to formally document your review, please send us a private message on social media. Please include Google Review 186506 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kevin A
July 12, 2026
5 out of 5
Willing to help
Brook H
July 11, 2026
5 out of 5
I LOVED MICHAEL HE IS AMAZING AMD HELPED ME AND MY GRANDMOTHER FIGURE OUT WHAT COLLEGE COMPUTER TO GET, WE EVEN CAME BACK SO HE COULD HELP US