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GEEK SQUAD

Best Buy Sioux Falls

4.1
(3105 reviews)
2101 W 41st St
Sioux Falls, SD 57105
(605) 334-0003
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Recent Reviews

4.1
(3105 reviews)
Holly G
January 16, 2025
1 out of 5
Bought a stand up insigna deep freezer less than 3 years ago out of no where it stops working; we had also purchased the 3 year warranty. After loosing hundreds of dollars in meat we had to bring the freezer 30 miles back into town to be told they would ship it to Chicago and we are now left without a replacement freezer and have just been told to wait. DO NOT PURCHASE the warranty and take your business elsewhere, Costco Home Depot you name it has better customer service and stands behind their warranty Best Buy does not such a waste of time and money.
Response from Best Buy
January 16, 2025
Holly, Thank you for the review. I can certainly understand your frustration with your freezer not working. I know freezers are essential, so I would feel the same way. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64686474. Regards, ^Kristy
Alicia R
January 15, 2025
1 out of 5
I was trying to return something that had passed the expiration date of returns by one day and all I wanna do is talk to a store manager. you cannot call them over the phone. You actually have to go to the store because their local branch does not take phone calls. I have no complaints about the products but I am disappointed that I have to go in to see if I can return something instead of just placing a call like every other local business in town allows.
Response from Best Buy
January 15, 2025
Hello, Alicia. Thank you for reaching out. I understand how frustrating it could be to not reach anyone at the store by phone and would feel the same as well. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams and assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64682009. Best, ^AllisonS
Add
January 13, 2025
5 out of 5
I came in and was greeted very quickly. I was asked what I needed help with and directed right to the area and an expert who could assist me. The only detraction from my visit was an older woman who was very upset and yelling at the employees over an open-box TV. She told anyone who walked near her that she just wanted a TV and that the employees were not willing to assist her. When she was finally given what she wanted after throwing a tantrum, as she was leaving and I was walking out, she said some rather inappropriate things about some of the employees. Again, the rest of my time and experience was amazing, and the employees did everything they could to help me! (See review below for the older woman)
Rebecca K
January 12, 2025
1 out of 5
We bought a TV, open box. Specifically asked the salesman if everything was in the box. He looked at the tag and said yes. We drove 90 miles to get it, got home to set it up and there was NO power cord!! Asked to talk a manager, it took 3 phone calls and waiting 30 minutes at the store to get a manager!! Never shopping here again!!!!
Response from Best Buy
January 12, 2025
Hi Rebecca, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that your open box TV didn't include the power cord, which I understand would be frustrating especially after asking about this beforehand. We'd be happy to discuss this further with you to ensure this is documented and addressed, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64671223. Thanks, ^Caleb

About Best Buy Sioux Falls

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