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Pacific Sales Kitchen & Home Burbank
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Frequently Asked Questions About Pacific Sales Kitchen & Home Burbank
How do I check product availability at the Pacific Sales Burbank?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pacific Sales Burbank store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Pacific Sales Burbank stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Pacific Sales stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. For the most up-to-date hours, please review store hours on the Pacific Sales Burbank store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.5(196 reviews)
Whitney S
June 19, 2025
5 out of 5
I don’t typically write reviews, but my experience with the team at Pacific Sales was exceptional and worth sharing. I’d like to extend sincere thanks to Gustavo, Laura, Berenice, and Genesis for their outstanding support and service.
Gustavo always provides me with expert guidance on appliances, helping me make informed decisions that save me both time and money. Laura is equally knowledgeable when it comes to plumbing fixtures. Her ability to simplify the process and offer tailored recommendations gives me full confidence in my choices.
Additionally, I was recently navigating a few complex transactions that could have easily turned into a stressful ordeal. Instead, Berenice and Genesis handled everything with remarkable attention to detail, patience, and professionalism. They were thorough and solutions-focused—truly impressive in every way.
The truth is, I’ve purchased appliances from many different places over the years. But the level of service I received at this location was truly exceptional. That kind of customer care is rare, and it’s exactly what will keep me coming back. I highly recommend this Pacific Sales location to anyone looking for quality products and outstanding support.
cheryl l
June 19, 2025
5 out of 5
Great zero-pressure experience and excellent recommendations by James in appliances and Christian in plumbing. We took advantage of pre-tariff pricing and sales. Will be back!
Brenda G
June 12, 2025
5 out of 5
The staff was polite and informative. Answered all my questions. Explained my purchase in detail. Genesis and elin were very through and it was a pleasure to make my purchase
Ryan v
May 30, 2025
5 out of 5
We are working through an overhaul of our house and came to Pacific Sales on several occasions to browse before deciding on what we wanted. The in-store sales team was helpful on every occasion in both kitchen appliances and plumbing. When it came time to buy, they ensured we had all the various necessary pieces and offered a delivery timeline that worked with our schedule. Hard to beat their professionalism and pricing. A big Thank You to Laura, Elin, Gustavo, and Chris at the Burbank location!