Pacific Sales Kitchen & Home Pasadena

Everything was great until delivery day came around. I told Michael at Pacific Sales that it was important for the delivery driver to know that we were in Zip Code 900XX, 1/2 block north of XXXX Blvd. The driver (From JB Hunt) attempted to deliver to an address in Montebello in a different Zip Code, and when he FINALLY got HERE after I told him repeatedly where we were he insisted that the address he went to was in Los Angeles, and that our address was in Pico Rivera... All LIES. Then he started bad-mouthing me to his helper in Spanish. Getting surly with me is not an option to be taken lightly. ***UPDATE*** THE ICING ON THE CAKE: I purchased a brand new Speed Queen TC5 washing machine, which was delivered on 10/21/2026. At the time of installation, the delivery techs demonstrated that the machine was able to run one spin cycle. Afterward, I was able to run one spin cycle on a wet load of laundry left over from the failure of our previous machine. I noted that it required multiple presses of the start button before the machine entered the spin mode. The machine completed the spin. Then I attempted to run a complete wash cycle, and was unable to get the machine to do anything except flash lights and beep. I unplugged the machine for 15 minutes to do a hard reset, and was able to get the machine to fill with water, at which point it stopped and after waiting for one hour for it to proceed I did a hard reset again. I discovered that the only thing it was possible to do was a simple spin cycle, after pushing the start button multiple times. After trying for several hours to get the machine to do a full run, I determined that the ONLY thing it could do properly was fill and spin, with a 15 minute hard reset between the two actions. I contacted Speed Queen (Alliance Laundry) and was told it would take 4 business days for them to assign a technician, which I requested. I also contacted Best Buy and they are going to send a "Geek Squad Agent" to determine whether the machine was installed correctly later today... Looks like I got a lemon.

Ricardo Garcia has been an incredible asset to us in planning our new kitchen design and selecting appliances for our rental unit. He's professional, friendly, and extremely attentive - as are all the staff in their Pasadena showroom. This is our go-to store for everything we're looking for, from kitchen to bathroom!

I have to comment on how helpful Iraiz and general manager Jack Ohanian were in handling all aspects of our purchase of a Subzero refrigerator. They were both truly exceptional!

Adriana Teodocio at Pacific sales Pasadena was extremely helpful in helping us pick the right appliances. She was kind, courteous and very knowledgeable in answering all our questions. When you go there ask for Adriana, you won't be disappointed.