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Frequently Asked Questions About Best Buy Gastonia
How do I check product availability at the Gastonia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gastonia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gastonia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gastonia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2803 reviews)
Robert H
April 07, 2025
5 out of 5
I’ve bought a lot from this place over the years and it’s a good location and very clean.
Orange P
March 29, 2025
5 out of 5
A must-have store .
Ines S
March 28, 2025
3 out of 5
Well I ordered twice now for a razor gold gift card. I lost money on the order of the first gift card. I ordered a new card. I want to getting reamburst for two cards both were a $ 100 each. The codes are not correct. What I have to seeing best buy. For the two gift cards were I got wrong codes. I am very disappointed with this company
Response from Best Buy
March 29, 2025
Hi, Ines,
Thank you for sharing your review with us. We understand your concern over getting gift cards that did not work. We'd be happy to take a closer look at these orders for you.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64980892" in your message. Thanks!
Regards,
^April
Janey D
March 26, 2025
2 out of 5
Went to get a radio and speakers the staff had no knowledge and they also don’t install at this location. I was ready to spend but they couldn’t make a sale because they have no knowledge on the products in store. I won’t return to this location again.
Response from Best Buy
March 26, 2025
Hello and thanks for reaching out on Google, Janey.
We understand the frustration when unable to get the assistance you need in store. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64971564.
Kindly,
^Graham