Best Buy Downingtown

Dont even waste your time with Best Buy anymore. Any questions or concerns you have you talk to some phone service who can't answer questions and you cannot talk to anyone in any store of your purchase. Cant reach a manager cant talk to the Geek Squad and the phone service has absolutely no clue what they are doing. I will never be dealing with Best Buy again. Great job Best Buy doing absolutely nothing to help customers. SHOP ELSEWHERE EVERYONE!

⭐️⭐️⭐️⭐️⭐️ 10/10 Service from Caleb at Downingtown Best Buy Caleb was incredibly helpful when I purchased my freezer. He went above and beyond by helping me find the right model, bringing it out to my car, loading it up, and sharing helpful tips on how to set it up properly such as keeping it upright for 24 hours before use. It is rare to find that level of genuine customer service these days. Thank you Caleb for making the whole experience easy and stress free

I had to seek out help, there wasnt an associate readily available but other than that my experience was good. He was knowledgeable when I told him what I was looking for and while he wasnt as quick as I would have liked he was efficient. I made my purchase and was on my way home to set up my new laptop.

Worst customer service ever. My daughter bought me a iwatch they were to ship it. The box was received sealed with absolutely nothing in. We contacted them. They sent another one to the store for me to pick up. Told me it was ready. I go there and get nothing but the runaround. I’m thinking it’s some sort scam bunch of employees are running. Please go elsewhere! Customer service is a joke! Manager is worthless! Follow up, spoke to BB Credit. The store has experienced a lot of this type of activity. They are being investigated. I received a full refund. I know the canned response to this is worthless, but maybe go to a Different chain store altogether.