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Best Buy East Houston
Services Offered
Geek Squad Services
Windows Store
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy East Houston
How do I check product availability at the East Houston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Houston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Houston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Houston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2192 reviews)
Miguel S
November 17, 2024
3 out of 5
Needed help activating my phone. Geek Squad couldn't, which I can understand because I needed to deal with a network provider. Which Best Buy does have. I waited by their phone department as workers just walked by looking away as I sat there waiting. Not one of them asked if I needed help.
Response from Best Buy
November 17, 2024
Hi Miguel,
We appreciate you taking the time to leave your feedback here. It's unfortunate that you've had a negative experience at one of our locations. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64437626 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Desiree W
November 13, 2024
1 out of 5
I don’t have a problem with Geek Squad nor other working members of Best Buy. One lady made me feel like a criminal because the phone alarms went off when I was trying to see what color it was. I was waiting on to met up with my mom coming from the restroom. I’ve been here for YEARS, and never felt like this.
Response from Best Buy
November 14, 2024
Hello,
Thanks for sharing your feedback with us. I am glad to hear that your experiences with our employees have mostly been positive ones. I can understand having someone react in that way when the phone alarm went off, wouldn't have been welcome.
I know those alarms can be fairly easy to activate when just trying to see the phone better, so the employee should have been understanding of the situation. I'd like to ensure this is reviewed by our corporate team. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, day, and approximate time. Please also mention your "Google review case 64424839" in your message to us.
Sincerely,
^Melissa
Joshuah O
November 07, 2024
4 out of 5
Standard for Best Buy
Issac H
November 05, 2024
1 out of 5
Didn't have any PC cases in a regular PCS are over $1,000
Response from Best Buy
November 05, 2024
Hello Isaac,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64391638" and share your full name, email, and phone number.
Thanks,
^Vanessa