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Frequently Asked Questions About Best Buy Otay Ranch

How do I check product availability at the Otay Ranch Best Buy?
How do I check my order status?
My local Otay Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Otay Ranch stores’ holiday hours?

Recent Reviews

4.4
(2574 reviews)
Lupita R
August 08, 2025
5 out of 5
Excelente atención y productos
steve y
August 07, 2025
5 out of 5
Good customer service
Ascencion A
August 04, 2025
5 out of 5
Esta mejorando, solo le falta contribuir tambien con los participantes en Google Mapas.🙍🙆🤷🧏
Louis L
August 02, 2025
1 out of 5
They made me drive home, get my charger go back, reset my laptop for a even exchange and at the end they told me they were unable to do it. That righ there is BIG messed up. A simple thing like a exchange on a defect computer become the worst customer service of my life.
Response from Best Buy
August 02, 2025
Hello Louis, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is not the kind of customer service we strie to provide. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/3v0055), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 23831. Thanks, ^ Vanessa

About Best Buy Otay Ranch

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