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Frequently Asked Questions About Best Buy Otay Ranch

How do I check product availability at the Otay Ranch Best Buy?
How do I check my order status?
My local Otay Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Otay Ranch stores’ holiday hours?

Recent Reviews

4.4
(2596 reviews)
Adrian S
September 20, 2025
1 out of 5
Had a terrible experience here with the AT&T reps. I was convinced to switch over from another carrier and upgrade the phones on all 5 of my lines. However only 3 phones were in stock. The rep told me the other 2 phones would be delivered to my house the following day. Now the shipping status is over half a month out. I am now stuck with 3 lines with AT&T and the other 2 with my previous provider into my next billing cycle. I came in the following day to try and work something out, but no one was able to help me stating that my only option was to cancel my service and pay the restocking fee. I understand that the AT&T reps do not represent Best Buy, however this is still the experience I had in this Best Buy location. I did not even go into the store to buy a new phone originally.
Mahesvara
September 18, 2025
5 out of 5
Personal muy amable y gran surtido
Rafael A
September 18, 2025
5 out of 5
Workers always available for any doubt, fair prices and well organized
Sheila B
September 12, 2025
5 out of 5
The staff helping the Geek squad were very helpful, a woman by the name of Cheryl was very thorough, helpful too. It took a bit to check in my Mack book to check what was wrong which seemed too long, but entirely worth it! The man forget his name 😥 even went to find products I needed to buy in case they needed to back up my Mack book, but that was not needed. The prices were fair! Happy they found someone had installed an app to watch me and hear me when I opened my Mack book, so that was removed. Everyone there were doing their jobs, so it was an honor to be in this Best Buy. They have plenty of parking too! I recommend this store, I believe it was on Birch in Chula Vista, Eastlake, since I have been in a Best Buy in another state who had employees not so helpful I know this place is where I will go again! This place gets 5 stars! ⭐️ Great job! 😊

About Best Buy Otay Ranch

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