Best Buy Eldorado Pkwy

Thank you to Manager Jesse C. for the outstanding service. I had challenges getting a very large TV into my house and Jesse got involved and solved all my problems in an hour. The delivery and installation guys were superior and took care of everything, including getting the TV software updated and educating me on features. Thank you, Jesse! You are a master problem-solver.

Andrew was a big help with finding a receipt I had lost and assisted with item replacement

Worst customer service experience I’ve ever had — period. I bought a Verizon iPhone 17 Pro Max from this store, and the phone has been completely unusable from day one. It won’t activate, and instead of helping me, Best Buy and Verizon have been tossing me back and forth like it’s a game. I’ve come into this store multiple times for the past two weeks!!!!! Every single time I get the same useless answer: “Call customer service.” No one even offers to call the hotline for me in order to fix this issue!!!! Customer service tells me to come back to the store. Nobody takes responsibility. Nobody actually fixes anything. Now they’re telling me I owe $400 for a “trade-in credit” that never even happened — because the phone never activated and the trade-in was never processed. How is that my fault? I paid for a brand-new phone that doesn’t even work, and Best Buy’s response is to shrug and try to charge me extra. I’ve been a loyal Best Buy customer for years, but this store has shown me that once they have your money, they do not care. Zero accountability, zero effort, zero help. I’ll be taking my business somewhere else, and I’ll be warning everyone I know to do the same.

Best place for electronics than other places.