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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3272 reviews)
Chas A
July 28, 2025
3 out of 5
Excellent selection. But was never acknowledged by anyone during the shopping or purchase. ( I've always considered this rude anywhere) A little cramped inside due to the selection. The premises is very unkempt. Very.
Response from Best Buy
July 28, 2025
Hey,
We appreciate you taking the time to share this review with us, although we hate to hear your recent in-store shopping experience was far from a positive one. We would like to get some more details from you, and ensure this is formally documented on a Corporate level.
To get started, please send us a message on Facebook (https://bby.me/tpywco), Twitter/X (https://bby.me/u2zac1), or Instagram (https://bby.me/syvtn3). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: #21451. We look forward to hearing from you!
Regards,
^Katie
Bud L
July 26, 2025
5 out of 5
We are very happy with the service given by all the employees we met. Special thanks to Sean, Jessica, Alexis, Cam, Everett, Darion and Kimberly.
Carlos M
July 25, 2025
4 out of 5
Bien surtida la tiendas, los modelos más nuevos de pantallas 8k, los puedes probar con equipos de sonido. No todos los empleados te atienden con gusto, por eso le doy 4 estrellas. Mejor no hables español, créeme que el trato es diferente si hablas inglés.
Kim N
July 18, 2025
1 out of 5
Some scamming going on. I ordered a phone and they sent it to some random address and won't help to stop it. I had to file fraud with credit card. I forsee Best Buy closing soon. All customer service is outsourced out of country and they would not connect me to a person in the U.S. I will no longer buy anything from best buy again. Update: Best Buy Citibank did nothing but harass me and would not help me and still continues to not help me even though Best Buy found the phone. I have never been treated so badly by my own credit card company and I am closing both accounts and I vow to NEVER shop at Best Buy or use their Citibank credit card. I will be filing a complaint with the Attorney Generals Office. Whoever commented on here provided bogus links. Why am I surprised.
Response from Best Buy
July 19, 2025
Hi, Kim,
Thanks for taking the time to leave your feedback. It's unfortunate that this happened. I understand why you would be frustrated. We are happy to look into the matter for you and help in any way possible.
Please reach out to a live representative where you will be connected with a member from our corporate team by sending a private message to one of our below social media platforms.
X: https://bby.me/cdxezk
Facebook: https://bby.me/j19dmo
Instagram: https://bby.me/mpyea0
Best,
^Kadian