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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Highland
How do I check product availability at the Highland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Highland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Highland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Highland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3291 reviews)
Juanita J
August 28, 2025
1 out of 5
Homewood sale representative told me everybody was busy and don't know how long I would've to wait after waiting 45 minutes for sale rep. I just left
Robert b
August 27, 2025
1 out of 5
There's mice running around the store near the bathrooms and check out area, their workers stand outside the building smoking, they talk to customers however they want and they take there time helping customers.I was very upset, because the other best buy store in homewood is much cleaner and has better service.
Response from Best Buy
August 27, 2025
Hello, Robert,
Thank you for taking the time to reach out to us here on Google and share your experience. We understand how important excellent customer service can be to your experience, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 35744.
Facebook (https://bby.me/x0ixnd)
Twitter/X (https://bby.me/4bphua)
Instagram (https://bby.me/gwdti3)
We look forward to assisting you there.
Regards,
^ Brandon
Patricia R
August 27, 2025
2 out of 5
We had a great experience inside the location. The sales rep tended to our needs and assisted us with our order of a refrigerator and stove. Unfortunately, the order was suppose to arrive yesterday but we never received it. We didn't get a call or text from anyone. I finally called the phone number on the business card of our sales rep and was told the order was delayed. They tried to reschedule but we opted to cancel the order due to lack of communication and professionalism from that team. Hadn't been to Best Buy since 2023 and don't plan on coming back for a while.
Michael P
August 23, 2025
5 out of 5
Went in to pickup a TV that I bought from Amazon. From the moment I arrived, the young man in the pickup department impressed me with his attention to customer service. Not used to that these days. I dont know his name, but he's tall, skinny and great at his job!