Came to this Best Buy for a specific item that showed as available, but they didn’t have it in stock at all. Ended up wasting time and having to drive to the Crystal City location just to get it.
What’s frustrating is no one could give a clear answer on inventory or offer a solution on the spot. If the system isn’t accurate, it shouldn’t show items as available — it just creates unnecessary trips.
Definitely needs better inventory management and communication. Not a great experience.
Response from Best Buy
April 21, 2026
Hello, Vanessa,
Thank you for taking the time to reach out to us here. We understand how important item availability can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 144465.
Facebook (https://bby.me/MVXirf)
Twitter/X (https://bby.me/tMjtgA)
Instagram (https://bby.me/7TUqnR)
We look forward to assisting you there.
Chose FedEx for shipping a phone to Virginia. FedEx?!?!?! What would have been 1 day by UPS Ground, is now a week, by FedEx. Stop choosing to save a nickel at the cost of happy customers.
The customer service was pretty awful. They were rude and clueless and if I could I would give them zero star
Response from Best Buy
March 31, 2026
Hi Khan,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/OvX2H5), Twitter/X (https://bby.me/0GnTbm), or Instagram (https://bby.me/Wq0Sd8). Please include the Google Review reference number #137057 when reaching out.
Customer Service Associates provided great professional service!