You might as well stay at home if you want to buy anything because they don't have anything.... You have to order it.... The people they have in the departments are not knowledgeable and they will tell you a lie if they don't know the answer to your question.
Response from Best Buy
March 11, 2026
Hello and thanks for reaching out and sharing your feedback. If you need any assistance in locating an item and help with purchasing, please feel free to reach out to us via Facebook (https://bby.me/W42qYC), Twitter/X (https://bby.me/Nq5NGU), or Instagram (https://bby.me/VR4nFx). When reaching out via social media, be sure to mention that it's in response to Google Review number 128000. Thank you.
Didn't help on getting headphone ear cushions. Refered me to their on line Best buy. No help there either.
Response from Best Buy
March 10, 2026
Hey there, Larry,
We understand your concerns surrounding your recent visit and not getting supported further with your headphone purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/gjwOfn), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #127927".
Best Buy Cedar Park, Tx
Yes!
I have purchased HomeTheater ...$..,...,
Did B/B finish the JOB?
No!
Have I've ask for assistance,
Yes!
Have I received it?
NO!
With what I have purchased you would think they will keep in contact with...
NO!
I've call.... No response...
I've been there... NOTHING...
EXCUSES...
EXCUSES...
EXCUSES...
EXCUSES...
Will my home become... a
HOME THEATER?
stay tune...
Response from Best Buy
March 10, 2026
We understand the frustration when an in-home service does not go as expected, and we'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (@BestBuy), Twitter/X (@BestBuySupport), or Instagram (@bestbuy), and mention your Google review, 127686.
Their "AI" virtual assistant is useless and sends you to a call center that NEVER ANSWERS!