Best Buy Allen

So I just walked into the store (10/22/25 11:50am) to look into getting a router there are three customers in the store and I walked around the entire store since I wasn't sure where the routers were not one person came up to me and u can can clearly tell I was looking for something and I saw at least 5 employess at The Geek Squad four other employees at a cash register just talking to each other and one or two other employees wandering around. Not one of them asked me if I needed anything or help, never going to the store again that was pathetic, great job manager My response to your generic reply: Why would I repeat exactly what I said in the review to a private response? You have a question ask me here. And I don't know what else you would ask me I pretty much labeled everything in great detail above

Thanks to Tommy and great customer service from him. I accidentally left my charger at BB yesterday and he was able to track it down for me. Thank you so much for your kindness and effort on my behalf!

Bunch of kids working with no care of coustmer service… Bought an open box TV. For $90.99 (original price $109.99) not much savings but still bought it. Waited over 45 minutes to be loaded when told only 10 - 15 minutes… Sales Guy come over to me and told me they can’t find the legs & hard ware after 45 minutes of waiting already…. I said thats fine just refund me something or give me some store credit or trade for another open box that was close to the one I already paid for. They told me they couldn’t do anything on the price. He said before we lower it anymore they would just send it back to the manufacturer and get the full credit that way…. I was like were is the customer service at… You sold me the TV that’s missing part… when you where selling it to me you never mentioned it was discontinued or missing parts and it showed it in the system. Then he said Well we can trade it for the same TV but the new version because the one we sold you was discontinued… did not find that out tell he tried to do a trade in on the new tv. But He said you are gonna have to pay the difference… I told him I did not want to pay the differences… So he goes to tell me your only option is to return it!!!!! What the heck…. Where is the customer service at???????????? I returned it….

Not enough employees actually working. Too many doing busy work but not tending to the lines.