Best Buy Diberville

I went to store with my head phones I got for Christmas that were coming on going off we purchased In store warranty that would cover them no matter how they were damage. The manager came over to the employee to the that was helping me and says these have to be sent back to manufacture for these To be repaired. I explained to here that now what I was told at time of purchase. She said I never told you that, I told her no the employees that sold it to me, I didnt cause a scene, I asked her for number to manufacture number she had become very irritate saying she don’t have number to take it over to geek squad, which I did then she follows us over there and as we are explaining what happened she got more involved telling my wife she is not gonna tolerate her attitude my wife explained to o her she wasn’t being rude but trying to explain and she kept making things worse we asked her to just let us deal with geek guy she walked away, he found we had a issue with our yearly membership and that we needed to call corporate and they can murge both file so that it would be covered, Brandalynn senior c/a very unprofessional we still left buying a tv. Also explain to other manager that tried to help what was the fix so they will know next time what to do,

Great info, saved me buying something I didn't need.

Terry in the Geek Squad is Amazing!! We went to 3 other stores with out problem and he was the only one who accepted the challange thought out of the box and didn't give up till he found the fix!! Terry you are the best!! Thank you so so much!

You can literally find everything in the store online cheaper.