Best Buy West McAllen

Geek Squad is super slow & lackadaisical. Waited 25 minutes for my laptop when it was right there in the cabinet next to them the entire time.

I have been trying to resolve a situation since December 24th when they said my order was picked up, but it wasn't. The store tells me to contact customer service, and customer service tells me to contact the store. It has been an absolute nightmare with no resolution. They have kept my money for over 30 days without the item which is theft.

There was a long waiting line ..just make a payment.. and they need more employees 🙄

if you have to get an iphone battery replaced, go to a mom and pop that's local and don't go here (you've been warned). I was given the runaround for 7 weeks despite being told it was a quick process and should take no-longer than a few days to recieve the new battery, and a few hours to do the procedure. was sent the wrong battery twice "by apple" and after 2 months, was told they could not help me because "apple is at fault and all we can do is issue a refund." manager daniel thinks it's funny to laugh at customers who've been lied to, but the real funny thing is knowing I walked out of best buy with a refund and got what I needed done within 20 minutes by simply: visiting la plaza mall. worst experience I've had in the valley, pathetic customer service and to be threatened with being tresspassed for voicing frustrations is HILARIOUS when the manager wants to act tough behind a desk with the button on his shirt poppin' off.