Went to trade my IPad for a newer one and the person who assisted me was amazing. But he sent me to customer service for the trade I waited over 40 minutes with only 3 people in front me. When it was my turn the agent did not know how to process a trade and waited again. Afterwards i saw people just sitting there not assisting me. Terrible customer service. I do not recommend this location. They don't take care of customers
Response from Best Buy
October 23, 2025
Thank you for taking the time to share your experience with us here. Shopping in store should be fast and efficient. Can you please reach out to us on Facebook (https://bby.me/cfyj4x), Twitter/X (https://bby.me/7ktp97), or Instagram (https://bby.me/byu9vm) with more information about your experience? Please begin your message with "This is regarding my Google Review #59442".
Worst experience I’ve ever had at any retail store. One of the store associates shouted at me for asking for clarification on a policy. When I asked to see the written policy or see a manager, I was asked to leave and the employee didn’t allow me to speak to the manager. I’m shocked and will be escalating this to corporate. As a paying customer, I’ve never been spoken to this way at any store.
Edit- I’ve called corporate twice asking to be transferred to the store and the call immediately disconnects. Maybe this is a recurrent issue to the point that the manager doesn’t even answer calls.
Response from Best Buy
October 14, 2025
Hello, Tejal,
We appreciate you taking the time to leave your feedback. We expect to be treated how we would treat others as well, so we can understand your concern. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/ajdzux), Twitter/X (https://bby.me/cjww3m), or Instagram (https://bby.me/fy0zn9). Please reference Google Review #55820.