Came in to make a high dollar purchase but could not find anyone to help us. A gentleman said he only had a couple of people on the floor but did nothing to assist us. They lost out on a $3000 sale!
Reply - there was maybe 3-5 other customers if that’s what you call busy! The gentleman we did talk to was walking around and had no interest in helping us. It’s no wonder your business is suffering!
Response from Best Buy
October 03, 2025
Hi, Cindy,
Thank you for sharing your concerns with the support you weren't able to receive in store. I can certainly understand that having concerns with not being able to be helped as the store was busy when you came in can be difficult. Please note that we can certainly support you with concerns online at any of our social media profiles for support with Review 51284.
Facebook (https://bby.me/zrs50i), Twitter/X (https://bby.me/5hci5t), Instagram (https://bby.me/aw6eb0)
I WENT WITH MY FRIEND SHE NEEDED TO GET A LAPTOP AND A PRINTER THIS PLACE IS THE ULTIMATE SMORGASBORD FOR ANYTHING YOU NEED ELECTRONICS BONES CABLE CORDS ANYTHING YOU NEED THEY HAVE IT THEY HAVE A GEEK SQUAD AND THEY DO REPAIRS
Robert A
September 25, 2025
Best Buy is your typical big corporation. They want you to keep coming back to spend money, but their employees are just there. Doing their job and they don't give a shit.
Response from Best Buy
September 25, 2025
Hello, Robert,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one. At Best Buy, we strive to ensure all of our customer have a positive experience. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #47682” when reaching out on social media.
Jinal G
September 14, 2025
I bought an open box laptop which was apparently a store display and only minor scratches.I drove 3 hours one way to pickup, reeached at 7:30 pm, store closes at 8 pm. The employees looked annoyed, went to the counter, asked for phone no. Gave me a laptop and a charger, I asked to check it out,they let me turn it on, I asked if it could be plugged in, ignored my request and though there were 2 employees and an empty store this guy started talking go another customer, whom he did not help either 😑 and then handed me a plastic bag. I just had no energy to ask to check the charging, should have. GUESS WHAT-THEY GAVE ME A LAPTOP WHICH DOES NOT CHARGE, I TRIED USING A USB-C charger ofmy own and it still doesnt charge. This should be fraud. I lost 40$ of gas and am without a laptop, of course will return to our local best buy, but I hopesomeonefrom corporate can straighter this out. All I can say is would not trust best buy open box and hope these employees get some customer service education, before theh end up closing this store.